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    <title type="text">Makarem &amp; Associates</title>
    <subtitle type="text">Makarem &#38; Associates</subtitle>

    <updated>2026-07-30T19:59:14Z</updated>

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        <entry>
            <author>
									                    <name>by Makarem &amp; Associates</name>
				            </author>
            <title type="html"><![CDATA[When &#8220;Networking&#8221; Crosses the Line: Sexual Harassment at Industry Events, Festivals, and After-Parties]]></title>
            <link rel="alternate" type="text/html" href="https://www.makaremlaw.com/blog/2026/07/when-networking-crosses-the-line-sexual-harassment-at-industry-events-festivals-and-after-parties/" />
            <id>https://www.makaremlaw.com/?p=256071</id>
            <updated>2026-07-30T19:59:14Z</updated>
            <published>2026-07-30T19:59:14Z</published>
					<taxo:topics><![CDATA[-]]></taxo:topics>
            <summary type="html"><![CDATA[Networking is an essential part of building a career in the entertainment industry. Film festivals, award shows, premieres, wrap parties, conferences, industry mixers, and charity events often create opportunities to meet producers, executives, agents, directors, investors, and future collaborators. Many careers begin with conversations that happen outside a traditional office, making these events an accepted part of professional life. Because…]]></summary>
			                <content type="html" xml:base="https://www.makaremlaw.com/blog/2026/07/when-networking-crosses-the-line-sexual-harassment-at-industry-events-festivals-and-after-parties/"><![CDATA[<div><span class="custom-cursor-default-hover" data-olk-copy-source="MessageBody">Networking is an essential part of building a career in the entertainment industry. Film festivals, award shows, premieres, wrap parties, conferences, industry mixers, and charity events often create opportunities to meet producers, executives, agents, directors, investors, and future collaborators. Many careers begin with conversations that happen outside a traditional office, making these events an accepted part of professional life.</span></div>
<div></div>
<div>Because business and social interactions frequently overlap, however, professional boundaries can become blurred. Employees and aspiring professionals may feel pressure to attend after-hours gatherings, remain at late-night events, or socialize with supervisors and decision-makers whose influence extends far beyond the event itself. While most networking events are entirely professional, some become settings where inappropriate conduct, unwanted advances, or retaliation occur.</div>
<div>Many workers mistakenly assume that harassment occurring away from the office is not covered by employment law. In reality, unlawful conduct is not limited to conference rooms or office buildings. Under many circumstances, employers may still have legal responsibilities when workplace harassment at industry events occurs. Whether the conduct takes place at a film festival, an industry conference, a wrap party, or an employer-sponsored celebration, the law focuses on the relationship between the event and the employment—not simply its location.</div>
<div></div>
<div><span class="custom-cursor-default-hover">Understanding when entertainment industry sexual harassment becomes a legal issue can help employees recognize their rights and understand the responsibilities employers have to provide a workplace free from unlawful harassment, even when work extends beyond the office.</span></div>
<div></div>
<div class="custom-cursor-default-hover"><strong>Work-Related Social Events Are Often Considered Part of the Workplace</strong></div>
<div>One of the most common misconceptions about workplace harassment is that employment laws apply only during regular business hours or inside the employer's physical office. Modern workplaces rarely operate that way, particularly within entertainment, where networking is often inseparable from career development.</div>
<div></div>
<div class="custom-cursor-default-hover">Professionals in film, television, music, and digital media regularly attend industry events that serve both social and business purposes. A producer may host a reception after a film premiere. A studio may sponsor an after-party during a festival. A production company may organize a wrap party following the completion of filming. Executives may invite employees to networking receptions where future projects, promotions, or business relationships are discussed.</div>
<div></div>
<div>Although these gatherings are often informal, they frequently remain connected to employment.</div>
<div>Courts evaluating harassment claims generally examine the nature of the event rather than whether it occurred inside the employer's office. Several factors may become relevant, including whether the employer organized or sponsored the event, encouraged attendance, reimbursed expenses, expected employees to network on the company's behalf, or whether supervisors exercised authority over employees while attending.</div>
<div></div>
<div>For example, attendance may technically be described as voluntary, yet employees may reasonably believe declining an invitation could negatively affect future assignments, promotions, or professional relationships. This perceived pressure can make an after-hours gathering function much like an extension of the workplace.</div>
<div></div>
<div>Similarly, alcohol does not change an employer's legal responsibilities. Many entertainment networking functions include receptions, dinners, or cocktail hours. Employers cannot excuse inappropriate conduct by arguing that the misconduct occurred during a social gathering rather than during regular work hours.</div>
<div></div>
<div>Harassment that occurs during these events may still contribute to a hostile work environment if it is connected to employment. A supervisor who repeatedly makes sexual comments to a subordinate during employer-sponsored networking functions, or who conditions career opportunities on personal or romantic attention, may expose both themselves and, in some circumstances, the employer to legal liability.</div>
<div></div>
<div>This principle extends beyond formal company parties. In the entertainment industry, where networking is often expected, professional opportunities frequently arise through industry mixers, festivals, screenings, and conferences. When attendance serves a legitimate business purpose, conduct occurring during those events may still fall within the scope of workplace harassment laws.</div>
<div></div>
<div><strong>When Networking Becomes Unlawful Harassment</strong></div>
<div></div>
<div>Networking, by its nature, encourages conversation and relationship building. Most professional interactions are appropriate, respectful, and beneficial. The legal issue arises when conduct shifts from professional networking to unwelcome behavior based on sex or another protected characteristic.</div>
<div></div>
<div>Not every awkward interaction constitutes unlawful harassment. Employment laws generally distinguish between isolated social discomfort and conduct that is sufficiently severe or pervasive to alter the conditions of employment.</div>
<div></div>
<div>In entertainment settings, harassment may take many forms.</div>
<div>An executive may repeatedly pressure an employee to continue socializing after the business portion of an event has concluded despite clear refusals. A supervisor may make repeated sexual comments while discussing future projects. An employee may experience unwanted physical contact during a networking reception or be subjected to persistent requests for private meetings unrelated to legitimate business purposes.</div>
<div></div>
<div>Harassment may also occur through implied career consequences. Because the entertainment industry often relies on referrals and ongoing professional relationships, employees sometimes fear that rejecting inappropriate advances will affect future casting opportunities, production assignments, promotions, or recommendations. The concern is not always based on explicit threats. In many situations, the imbalance of power alone creates significant pressure.</div>
<div></div>
<div>This dynamic is particularly important when evaluating Hollywood networking harassment allegations. A supervisor or executive does not necessarily need to state outright that employment depends upon accepting personal advances. Courts recognize that implied pressure can influence workplace decisions when individuals possess substantial authority over another person's career.</div>
<div></div>
<div>Hostile work environment claims may also arise when inappropriate conduct continues over time. Repeated sexual jokes, offensive comments, unwanted touching, explicit messages after networking events, or ongoing inappropriate behavior connected to professional gatherings may collectively create an unlawful work environment.</div>
<div></div>
<div>Technology has further expanded these issues. Harassment that begins during a conference or industry event often continues afterward through text messages, social media, or personal email accounts. Even though these communications occur outside business hours, they may still be relevant if they stem from workplace relationships or affect employment.</div>
<div>Ultimately, the legal analysis focuses on the overall employment relationship rather than whether the conduct occurred in a ballroom instead of a conference room.</div>
<div></div>
<div><strong>Employer Responsibilities and Employee Rights After Off-Site Harassment</strong></div>
<div></div>
<div>Employers cannot eliminate legal responsibility simply by holding business functions away from the office. When work-related events create foreseeable opportunities for interaction among supervisors, employees, clients, or contractors, employers should take reasonable steps to prevent harassment and respond appropriately when complaints arise.</div>
<div></div>
<div>Prevention begins with clear workplace policies. Anti-harassment policies should expressly state that company expectations apply during conferences, networking functions, business travel, employer-sponsored celebrations, and other work-related social events. Employees should understand that professional standards remain in effect regardless of the location.</div>
<div></div>
<div>Training also plays an important role. Supervisors should recognize that their authority does not disappear after business hours. Conduct that may seem informal in a social setting can still carry significant legal consequences when it involves subordinates or individuals whose careers they influence.</div>
<div></div>
<div>Employers should also establish multiple reporting channels so employees can raise concerns without reporting directly to the individual accused of misconduct. Complaints involving off-site events should be investigated with the same seriousness as complaints arising inside the workplace.</div>
<div></div>
<div>For employees, documentation remains critical. Individuals who experience workplace harassment at industry events should preserve text messages, emails, photographs, event schedules, travel records, and any communications connected to the incident. Identifying witnesses who observed the conduct or conversations immediately afterward may also become valuable if an investigation or lawsuit follows.</div>
<div></div>
<div>Employees should likewise document when the conduct occurred, who was present, and whether the event was sponsored, organized, or encouraged by the employer. These details often become relevant when evaluating potential employer liability.</div>
<div>Reporting concerns internally may also be important. While every situation differs, notifying human resources or another designated reporting contact allows employers an opportunity to investigate and address the alleged misconduct. If internal reporting appears unsafe or ineffective, employees may have additional options under federal or state employment laws.</div>
<div>Consulting an experienced employment attorney early in the process can help employees understand their legal rights, preserve evidence, and evaluate potential claims. Early legal guidance does not require filing a lawsuit, but it can help individuals make informed decisions while important evidence remains available.</div>
<div></div>
<div><strong>Conclusion</strong></div>
<div></div>
<div>Networking is a fundamental part of building a successful career in entertainment. Film festivals, premieres, conferences, wrap parties, and industry mixers often create valuable professional opportunities that help individuals establish relationships and advance within a highly competitive industry. Those opportunities, however, should never come at the expense of personal safety or professional dignity.</div>
<div></div>
<div>When entertainment industry sexual harassment occurs during work-related social events, the fact that the conduct happened outside a traditional office does not automatically remove it from the protections of employment law. Courts look at the connection between the event and the workplace, the authority of the individuals involved, and whether the conduct affected the terms and conditions of employment.</div>
<div></div>
<div>As Hollywood networking harassment claims continue to receive greater public attention, employers are increasingly expected to recognize that workplace culture extends beyond office walls. Professional expectations should apply equally at conferences, industry receptions, employer-sponsored celebrations, and other networking events where employees interact in connection with their work.</div>
<div></div>
<div>Employees who experience workplace harassment at industry events should know that they may have important legal rights even if the misconduct occurred after business hours or away from the employer's physical workplace. Promptly preserving evidence, documenting the circumstances, and seeking legal guidance can help individuals understand their options while protecting potential claims.</div>
<div></div>
<div>A successful networking event should create professional opportunities—not expose employees to unlawful harassment. Employment laws recognize that distinction and provide protections designed to ensure that career advancement never depends on tolerating inappropriate conduct.</div>
<div></div>
<div>[button link="#https://www.makaremlaw.com/lp/sexual-harassment-2/"] Contact Us[/button]</div>]]></content>
						        </entry>
	        <entry>
            <author>
									                    <name>by Makarem &amp; Associates</name>
				            </author>
            <title type="html"><![CDATA[When Safety Features Fall Short: Examining Emergency Tools in Uber and Lyft]]></title>
            <link rel="alternate" type="text/html" href="https://www.makaremlaw.com/blog/2026/07/when-safety-features-fall-short-examining-emergency-tools-in-uber-and-lyft/" />
            <id>https://www.makaremlaw.com/?p=256069</id>
            <updated>2026-07-30T19:04:20Z</updated>
            <published>2026-07-30T19:04:20Z</published>
					<taxo:topics><![CDATA[-]]></taxo:topics>
            <summary type="html"><![CDATA[Uber and Lyft have become an integral part of everyday transportation, connecting millions of passengers with drivers each day. As rideshare services have grown in popularity, so too have concerns about passenger safety. In response to reports of sexual assault, harassment, and other forms of misconduct, rideshare companies have introduced a variety of in-app safety features designed to help passengers…]]></summary>
			                <content type="html" xml:base="https://www.makaremlaw.com/blog/2026/07/when-safety-features-fall-short-examining-emergency-tools-in-uber-and-lyft/"><![CDATA[<div class="x_elementToProof custom-cursor-default-hover" data-olk-copy-source="MessageBody">Uber and Lyft have become an integral part of everyday transportation, connecting millions of passengers with drivers each day. As rideshare services have grown in popularity, so too have concerns about passenger safety. In response to reports of sexual assault, harassment, and other forms of misconduct, rideshare companies have introduced a variety of in-app safety features designed to help passengers feel more secure before, during, and after their trips. Today, many rideshare platforms offer tools such as emergency assistance buttons, live trip sharing, PIN verification, and, in certain locations, in-app audio recording. These features are intended to provide passengers with additional resources if they feel unsafe and to make it easier to report concerning behavior. While these safety measures may be helpful in many situations, they cannot always prevent misconduct before it occurs. Some passengers and legal advocates have questioned whether these tools are sufficient on their own, arguing that they often rely on the passenger recognizing danger and activating the feature while an emergency is already unfolding. Plaintiffs in rideshare sexual assault and negligence lawsuits frequently argue that additional safeguards, stronger driver screening, and more proactive safety practices are necessary to better protect passengers. Although emergency tools may assist riders during or after an incident, they are not substitutes for comprehensive passenger safety policies.</div>
<div data-olk-copy-source="MessageBody"></div>
<div data-olk-copy-source="MessageBody"><strong>Problems in Uber and Lyft Current Anti-Harassment Systems</strong></div>
<div class="x_elementToProof custom-cursor-default-hover">Over the past several years, Uber and Lyft have introduced multiple safety features intended to improve the rideshare experience and provide passengers with additional resources if concerns arise. One of the most recognizable is the in-app emergency assistance button, which allows riders to quickly contact emergency services if they believe they are in immediate danger. The goal of this feature is to reduce the number of steps required to obtain help during an emergency. However, its usefulness may depend on whether the passenger can safely access their phone. In situations involving threats, physical restraint, or sudden violence, a rider may not have the opportunity to activate the feature before the situation escalates. Another commonly used tool is live trip sharing. Passengers can share their ride details and real-time location with trusted friends or family members, allowing others to monitor the trip as it progresses. This feature can provide peace of mind by allowing loved ones to confirm that the passenger is traveling along the expected route and arrives safely at the intended destination. If unexpected delays or route deviations occur, those monitoring the trip may recognize that something is wrong and contact the passenger or emergency services if necessary. Although live trip sharing can be valuable, it does not allow another person to intervene directly if an emergency is already taking place inside the vehicle. Many rideshare platforms also offer PIN verification, which requires the passenger to provide a unique PIN before the driver can begin the trip. This feature helps confirm that the passenger has entered the correct vehicle and that the correct driver is transporting them. PIN verification may reduce the risk of entering the wrong car or becoming the victim of someone falsely posing as a rideshare driver. However, once the ride has begun, PIN verification no longer addresses potential misconduct occurring during the trip itself. Instead, it primarily serves as a safeguard at the beginning of the ride. Some rideshare services have also introduced in-app audio recording features in select locations. When available, these tools may allow passengers to record audio during a trip without using their phone's standard recording functions. If misconduct occurs, these recordings may help preserve evidence for law enforcement or civil litigation. While potentially valuable from an evidentiary standpoint, recording features generally do not prevent inappropriate behavior from occurring in the first place. Instead, they may assist investigators in determining what occurred after an incident has already taken place.</div>
<div></div>
<div><strong>Inaction to Litigation</strong></div>
<div class="x_elementToProof">Although rideshare safety tools may provide meaningful benefits, plaintiffs in civil lawsuits often argue that they have important practical limitations. One of the most significant concerns is that many of these features depend almost entirely on passenger action. Emergency assistance buttons, audio recording features, and other in-app tools generally require the passenger to recognize that they are in danger, safely access their phone, and activate the feature while the incident is occurring. Unfortunately, emergencies do not always develop gradually. Situations may escalate within seconds, leaving little or no opportunity for the passenger to respond. Many survivors also describe freezing during traumatic events. Fear, shock, confusion, or intimidation may prevent someone from immediately reaching for their phone or activating an emergency feature. If a driver is making threats, attempting to physically restrain a passenger, or preventing access to the phone altogether, these safety tools may become difficult—or even impossible—to use. As a result, plaintiffs sometimes argue that safety measures requiring passenger activation cannot fully protect riders from dangerous situations that unfold rapidly. Plaintiffs also frequently argue that technology alone cannot replace meaningful prevention. Emergency tools are primarily reactive—they provide assistance after a passenger recognizes that something is wrong rather than preventing misconduct from occurring in the first place. Many legal claims therefore focus not on whether emergency features existed, but whether rideshare companies implemented adequate preventative measures before a dangerous driver was ever allowed to transport passengers. Depending on the facts of a particular case, plaintiffs may allege that a rideshare company failed to adequately investigate prior complaints, failed to remove drivers who posed known safety risks, inadequately monitored repeated allegations of misconduct, or failed to implement stronger passenger protections that do not depend entirely on passenger activation. These allegations vary significantly from case to case, and whether they ultimately succeed depends upon the available evidence and the applicable law. Nevertheless, they illustrate why many rideshare lawsuits examine not only what occurred during a particular ride, but also the company's broader safety practices before the incident ever took place.</div>
<div></div>
<div><strong>Rideshare Harassment in The Courts</strong></div>
<div class="x_elementToProof">In many civil lawsuits involving rideshare misconduct, plaintiffs argue that passenger safety could be improved through stronger preventative measures rather than relying primarily on emergency tools after a dangerous situation has already developed. One area that frequently receives attention is driver screening. Plaintiffs may contend that more comprehensive background checks, continuous criminal record monitoring, and closer review of prior safety complaints could help identify drivers who may pose a risk to passengers. They may also argue that companies should conduct more thorough investigations into reports of misconduct and maintain better communication with individuals who submit safety complaints so they understand how their concerns are being addressed. Plaintiffs also commonly advocate for stronger complaint investigation procedures. Allegations in civil lawsuits sometimes include claims that rideshare companies failed to investigate reports of misconduct promptly or thoroughly, failed to recognize patterns involving repeat complaints against the same driver, or allowed drivers to continue using the platform despite prior safety concerns. While every complaint should be evaluated carefully and fairly, plaintiffs often argue that timely investigations, greater transparency, and consistent removal of drivers who pose safety risks are important components of protecting future passengers. Many have also suggested additional real-time safety measures that could supplement existing emergency features. These proposals may include expanded emergency response options within the rideshare app, faster communication with dedicated safety teams, enhanced GPS monitoring during emergencies, improved driver and passenger verification procedures, and additional audio or video features where legally permissible. Plaintiffs further argue that rideshare companies should continue evaluating and updating their safety protocols as technology evolves, conduct internal reviews of safety complaints, and remain accountable for improving passenger protection over time. Although rideshare companies bear significant responsibility for passenger safety, riders can also take practical precautions before and during a trip. Before entering the vehicle, passengers should verify the driver's identity, confirm the vehicle's make, model, and license plate, and use PIN verification whenever it is available. Sharing trip details with trusted friends or family members can provide an additional layer of security, while enabling available safety features before the ride begins may allow quicker access if concerns arise later. Sitting in the back seat when possible may provide additional personal space and easier access to either side of the vehicle if it becomes necessary to exit. During the ride, passengers should remain aware of their surroundings and monitor the route through the rideshare application. If something feels wrong—whether because of inappropriate comments, unexpected route changes, or other concerning behavior—passengers should trust their instincts. Depending on the circumstances, asking to end the ride in a safe, public location may be appropriate. If immediate danger exists, contacting emergency services should always take priority. Following the ride, passengers should preserve evidence by saving screenshots, ride receipts, photographs, and communications with the driver, report the incident through the rideshare application, and seek medical attention if necessary. Consulting an attorney may also help individuals better understand whether they have potential legal claims. Importantly, the existence of safety features does not automatically eliminate a rideshare company's legal responsibilities. In some cases, plaintiffs allege that a company failed to exercise reasonable care in protecting passengers despite offering in-app safety tools. Depending on the facts, civil lawsuits may seek compensation for medical expenses, therapy and counseling costs, emotional distress, lost wages, pain and suffering, and other damages recognized by law. Whether a rideshare company shares responsibility depends on the specific circumstances of each case, including the company's policies, its response to prior safety concerns, and the evidence surrounding the incident itself.</div>
<div></div>
<div><strong>Conclusion</strong></div>
<div class="x_elementToProof">Emergency safety features offered by Uber and Lyft can provide valuable resources before, during, and after a rideshare trip. Tools such as emergency assistance buttons, live trip sharing, PIN verification, and audio recording may help passengers respond to dangerous situations or preserve important evidence. However, these features are not substitutes for comprehensive passenger protection, careful driver screening, or meaningful corporate safety practices designed to reduce the likelihood of misconduct. As rideshare services continue to evolve, passenger safety should remain an ongoing priority. Effective screening procedures, prompt responses to complaints, regular evaluation of safety protocols, and continued investment in preventative measures may all play an important role in reducing risks for riders. Every case is unique, and determining whether a rideshare company may share legal responsibility requires a careful review of the facts and applicable law. If you experienced sexual harassment, sexual assault, false imprisonment, or other misconduct during an Uber, Lyft, or other rideshare trip, you may have legal rights beyond reporting the incident through the rideshare app. An experienced rideshare attorney can evaluate your potential claims, investigate the circumstances surrounding the incident, identify all potentially responsible parties, and help you pursue the compensation and accountability you deserve.</div>
<div>[button link="#https://www.makaremlaw.com/lp/sexual-harassment-2/"] Contact Us![/button]</div>]]></content>
						        </entry>
	        <entry>
            <author>
									                    <name>by Makarem &amp; Associates</name>
				            </author>
            <title type="html"><![CDATA[Your Immigration Status Should Not Silence You: Sexual Harassment, Retaliation, and Fear of Deportation]]></title>
            <link rel="alternate" type="text/html" href="https://www.makaremlaw.com/blog/2026/07/your-immigration-status-should-not-silence-you-sexual-harassment-retaliation-and-fear-of-deportation/" />
            <id>https://www.makaremlaw.com/?p=256066</id>
            <updated>2026-07-30T18:53:06Z</updated>
            <published>2026-07-30T18:53:06Z</published>
					<taxo:topics><![CDATA[-]]></taxo:topics>
            <summary type="html"><![CDATA[Many immigrant workers remain silent about workplace sexual harassment because they fear that speaking up will jeopardize their jobs, expose their immigration status, or even lead to deportation. Unfortunately, some employers and supervisors exploit these fears by making threats or suggesting that reporting misconduct will have immigration consequences. Whether explicit or implied, these intimidation tactics can discourage victims from reporting…]]></summary>
			                <content type="html" xml:base="https://www.makaremlaw.com/blog/2026/07/your-immigration-status-should-not-silence-you-sexual-harassment-retaliation-and-fear-of-deportation/"><![CDATA[<span style="font-weight: 400;">Many immigrant workers remain silent about workplace sexual harassment because they fear that speaking up will jeopardize their jobs, expose their immigration status, or even lead to deportation. Unfortunately, some employers and supervisors exploit these fears by making threats or suggesting that reporting misconduct will have immigration consequences. Whether explicit or implied, these intimidation tactics can discourage victims from reporting unlawful conduct and allow workplace harassment to continue unchecked.</span>

<span style="font-weight: 400;">California law, however, provides broad protections for employees who report workplace harassment, regardless of their immigration status. Employers cannot lawfully use an employee's real or perceived immigration status as a tool to intimidate, retaliate against, or silence workers who assert their legal rights. This article explains the </span><b>undocumented worker sexual harassment rights</b><span style="font-weight: 400;"> recognized under California law, how </span><b>deportation threats at work</b><span style="font-weight: 400;"> may constitute unlawful retaliation, and how </span><b>California FEHA immigrant employees</b><span style="font-weight: 400;"> are protected from harassment, intimidation, and discrimination.</span>

<span style="font-weight: 400;">An experienced employment attorney can help immigrant workers understand their legal options and pursue compensation when they have been harmed by unlawful workplace conduct. Depending on the circumstances, employees may be able to recover damages for lost wages, emotional distress, and other losses resulting from retaliation or wrongful termination. In cases where an employer's conduct is especially malicious, oppressive, or fraudulent—such as intentionally using immigration-related threats to silence victims or deter complaints—a court may also award punitive damages to punish the employer and deter similar misconduct in the future. If an employer's unlawful actions contribute to significant immigration-related consequences, those harms may also be relevant in evaluating the full extent of the employee's damages.</span>

<b>Using Immigration Status as a Tool of Intimidation Is Unlawful</b>

<span style="font-weight: 400;">Many immigrant workers hesitate to report workplace sexual harassment because they fear far more than losing their jobs. For employees with temporary work authorization or employment-based visas, a wrongful termination may create uncertainty about their ability to continue working in the United States or maintain their immigration status. Undocumented workers may fear that reporting harassment will expose them to immigration enforcement or other legal consequences, even when they are the victims of unlawful workplace conduct. These concerns often leave workers feeling trapped, allowing harassment to continue without accountability despite the </span><b>undocumented worker sexual harassment rights</b><span style="font-weight: 400;"> protected under California law.</span>

<span style="font-weight: 400;">Unfortunately, some supervisors and employers exploit these fears by using immigration status as a means of intimidation. Common examples of </span><b>deportation threats at work</b><span style="font-weight: 400;"> include threatening to contact U.S. Immigration and Customs Enforcement (ICE), questioning an employee's immigration status immediately after a harassment complaint, suggesting that reporting misconduct will result in deportation, or warning that employees with work visas will lose both their jobs and their ability to remain in the country if they speak up. Employers may also make internal reporting procedures unnecessarily difficult, discourage complaints through intimidation, or threaten wrongful termination to reinforce the perception that reporting harassment will have devastating immigration consequences. These tactics can be particularly coercive when an employee's lawful ability to work in the United States depends on maintaining qualifying employment.</span>

<span style="font-weight: 400;">The impact of these threats extends beyond the individual victim. Fear of retaliation and immigration-related consequences can discourage coworkers and witnesses from participating in workplace investigations or corroborating allegations of harassment, allowing unlawful conduct to persist unchecked. California law recognizes that intimidation based on immigration status undermines employees' ability to exercise their workplace rights. Employers cannot lawfully use a worker's actual or perceived immigration status, fear of deportation, or dependence on employment authorization as leverage to silence complaints about workplace sexual harassment or discourage employees and witnesses from reporting ongoing misconduct.</span>

<b>California FEHA Protects Immigrant Employees from Harassment and Retaliation</b>

<span style="font-weight: 400;">California's Fair Employment and Housing Act (FEHA) provides some of the nation's strongest workplace protections, prohibiting sexual harassment, retaliation, discrimination, and hostile work environments. These protections extend to </span><b>California FEHA immigrant employees</b><span style="font-weight: 400;">, including many individuals working lawfully under employment-based visas or other forms of temporary work authorization. While losing employment may create immigration-related concerns for some workers, an employer cannot use an employee's immigration status or dependence on a work visa as an excuse to violate California employment laws. Workers who report sexual harassment in good faith remain protected under FEHA, regardless of whether an investigation is ongoing or whether the allegations are ultimately substantiated.</span>

<span style="font-weight: 400;">Retaliation can take many forms beyond termination. Employers may attempt to punish an employee by firing them, demoting them, reducing their hours, assigning undesirable shifts or job duties, excluding them from advancement opportunities, or making threats related to their immigration status. For workers whose ability to remain employed in the United States depends on a qualifying work visa, even the threat of termination can be especially coercive. However, the possibility that an employee could face immigration-related consequences after losing a job does not permit an employer to retaliate or engage in unlawful workplace practices. California law prohibits employers from using immigration concerns as leverage to discourage complaints or intimidate employees into remaining silent.</span>

<span style="font-weight: 400;">FEHA also protects employees who participate in workplace investigations, even if they are not the individual who experienced the harassment. Coworkers who serve as witnesses, provide supporting statements, or cooperate with internal or government investigations are likewise protected from retaliation for their participation. These safeguards encourage employees to come forward with truthful information without fear of punishment. By protecting both victims and witnesses, California law helps ensure that employers cannot conceal workplace misconduct through intimidation or immigration-related threats, reinforcing that every employee deserves a safe workplace regardless of immigration status.</span>

<b>What to Do If You Experience Deportation Threats or Workplace Retaliation</b>

<span style="font-weight: 400;">If your employer has used deportation threats, immigration status, or the possibility of losing your work authorization to discourage you from reporting workplace sexual harassment, it is important to take action as soon as possible. Begin documenting every incident of harassment, intimidation, and retaliation by keeping a detailed timeline of events, including when the misconduct occurred, when you reported it, and how your employer responded. Preserve emails, text messages, voicemails, performance evaluations, disciplinary notices, work schedules, and termination documents that may demonstrate a pattern of retaliation. Even seemingly minor details can become valuable evidence if you later pursue a legal claim. Most importantly, contact an experienced California employment attorney who can help protect your workplace rights before critical evidence is lost.</span>

<span style="font-weight: 400;">Depending on the circumstances, workers who experience harassment or retaliation may have several legal claims available under California law. These may include claims for sexual harassment, retaliation, wrongful termination, and an employer's failure to take reasonable steps to prevent harassment from occurring. An employment attorney can evaluate the facts of your case, determine which legal claims may apply, and advise you on the most effective strategy for pursuing relief. Early legal representation can also help preserve important evidence, ensure deadlines are met, and reduce the risk of continued retaliation while your case is being investigated.</span>

<span style="font-weight: 400;">Employees who prevail in workplace harassment or retaliation claims may be entitled to recover lost wages and employment benefits, compensation for emotional distress, attorney's fees, and, when appropriate, reinstatement to their former position. In cases involving especially malicious, oppressive, or fraudulent conduct—such as intentionally using immigration-related threats to intimidate employees or conceal workplace misconduct—a court may also award punitive damages to punish the employer and discourage similar behavior in the future. By seeking legal advice promptly, immigrant workers can better protect their employment rights, preserve evidence, and hold employers accountable for unlawful retaliation and intimidation. Early legal action not only strengthens a potential case but also helps prevent employers from continuing the same unlawful practices against other workers.</span>

<b>Conclusion</b>

<span style="font-weight: 400;">Fear of deportation should never prevent someone from reporting workplace sexual harassment. California law recognizes that </span><b>undocumented worker sexual harassment rights</b><span style="font-weight: 400;"> are essential to maintaining safe workplaces, and employers cannot lawfully use </span><b>deportation threats at work</b><span style="font-weight: 400;"> to intimidate employees, discourage complaints, or avoid accountability for unlawful conduct. Under California's Fair Employment and Housing Act (FEHA), immigrant employees are protected from sexual harassment, retaliation, discrimination, and other unlawful workplace practices regardless of their immigration status.</span>

<span style="font-weight: 400;">Working with an experienced workplace harassment and employment attorney can help protect employees both while retaliation is occurring and after they have suffered its consequences. An attorney can help stop ongoing retaliation, preserve critical evidence, pursue compensation for lost wages, emotional distress, and other recoverable damages, and seek punitive damages in appropriate cases to hold employers accountable and deter similar misconduct. If an employer's unlawful actions contribute to serious immigration-related consequences, an attorney can also evaluate how those harms may affect the employee's legal claims and potential recovery.</span>

<span style="font-weight: 400;">If you believe your employer used immigration-related threats to silence you or retaliated against you after you reported workplace misconduct, you do not have to face the situation alone. An experienced California employment attorney can explain your legal rights, protect your interests, and help you pursue the remedies available under California law while holding employers accountable for creating workplaces where intimidation and discrimination have no place.</span>

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						        </entry>
	        <entry>
            <author>
									                    <name>by Makarem &amp; Associates</name>
				            </author>
            <title type="html"><![CDATA[Freelancers, Gig Workers, and Sexual Harassment: Legal Rights in the Entertainment Industry]]></title>
            <link rel="alternate" type="text/html" href="https://www.makaremlaw.com/blog/2026/07/freelancers-gig-workers-and-sexual-harassment-legal-rights-in-the-entertainment-industry/" />
            <id>https://www.makaremlaw.com/?p=256063</id>
            <updated>2026-07-29T19:44:01Z</updated>
            <published>2026-07-29T19:44:01Z</published>
					<taxo:topics><![CDATA[-]]></taxo:topics>
            <summary type="html"><![CDATA[The entertainment industry has always depended on flexible labor. Many workers build careers through short-term contracts, project-based assignments, and freelance arrangements. While this structure allows creativity and flexibility, it has also created confusion about workplace protections.  Many freelancers and independent contractors in entertainment believe they are not covered by workplace harassment laws because they are not traditional employees. This misunderstanding can…]]></summary>
			                <content type="html" xml:base="https://www.makaremlaw.com/blog/2026/07/freelancers-gig-workers-and-sexual-harassment-legal-rights-in-the-entertainment-industry/"><![CDATA[<span data-contrast="auto">The entertainment industry has always depended on flexible labor. Many workers build careers through short-term contracts, project-based assignments, and freelance arrangements. While this structure allows creativity and flexibility, it has also created confusion about workplace protections.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">Many freelancers and independent contractors in entertainment believe they are not covered by workplace harassment laws because they are not traditional employees. This misunderstanding can prevent people from reporting misconduct, seeking legal advice, or understanding their rights. California law recognizes that workers outside the standard employer-employee relationship may still deserve protection from harassment, discrimination, and abusive workplace conduct.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">For people working in the entertainment industry, understanding freelance sexual harassment rights is essential. The question is often not simply whether a person is an “employee,” but whether the law provides protection based on the nature of the working relationship, the industry setting, and the conduct involved. These protections help ensure fair treatment for creative professionals today.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<b><span data-contrast="auto">The Unique Workplace Structure of Entertainment</span></b><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335557856&quot;:16777215,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">Entertainment workplaces operate differently from many traditional industries. Production may last several weeks or months, then dissolve once filming ends. A musician may work with a touring company for a limited time. A writer or creative professional may be hired for a single project without becoming a permanent staff member.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">This project-based structure means many people in entertainment work as temporary workers. </span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">Although these workers may not receive traditional employment benefits, they still interact with supervisors, producers, directors, executives, and other individuals who may have authority over their careers. That imbalance of power can create conditions where harassment occurs.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">These concerns are part of why lawmakers have expanded workplace harassment protections beyond the traditional employment model. The reality of the entertainment industry is that professional relationships often extend beyond standard employer-employee arrangements, and legal protections have evolved to address these changing workplaces.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<b><span data-contrast="auto">California’s Expanded Protections Against Workplace Harassment</span></b><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">California has some of the strongest workplace anti-harassment laws in the country, and its protections extend beyond the traditional employer-employee relationship in important ways. Under the California Fair Employment and Housing Act (FEHA), workplace harassment protections are not limited only to individuals classified as conventional employees. The law recognizes that certain non-employees may also experience harassment and may be entitled to legal protection. California law also provides protections for certain service providers and contractors who may otherwise fall outside the traditional definition of an employee.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">This broader approach is important because harassment does not depend solely on the language used in a contract. The substance of the working relationship and the circumstances surrounding the conduct may matter just as much as the title assigned to the worker.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">Examples of potentially unlawful harassment may include:</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Unwanted sexual comments, advances, or requests</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Requests for sexual favors in exchange for employment opportunities or professional benefits</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Threats or retaliation after rejecting inappropriate behavior</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Creating or allowing a sexually hostile work environment</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Repeated unwanted touching or physical conduct</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="auto">Harassment based on gender, pregnancy, gender identity, or sexual orientation</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<span data-contrast="auto">For entertainment professionals, harassment can take many forms. It may involve a producer making inappropriate comments during a casting process, a supervisor using professional opportunities as leverage for unwanted personal attention, or a person in a position of influence creating a hostile environment on a production set.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">The legal analysis often depends on the specific facts of the situation, including the relationship between the individuals involved, the level of control one party has over another, the workplace environment, and whether the conduct affects the person’s ability to perform their work.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<b><span data-contrast="auto">Independent Contractor Workplace Harassment: Why Liability Can Be Complicated</span></b><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">One of the most challenging issues in freelance harassment cases is determining who is legally responsible. Unlike a traditional workplace where an employee typically works directly for one company, entertainment projects often involve multiple organizations, contractors, and individuals who share responsibility for a production.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">For example, a freelance crew member may have a contract with one company but spend every day working under the direction of another organization’s producers or supervisors. A musician may be hired through a management company, but experience misconduct from someone affiliated with a venue, tour organizer, or production team. </span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">When harassment occurs, determining which person or organization may be legally responsible can require a careful review of the working relationship.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">Courts and legal agencies often examine several factors when evaluating responsibility, including:</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Who controlled the worker’s schedule and assignments</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Who supervised the work being performed</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Who had authority over hiring, termination, or future opportunities</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Whether the alleged harasser represented the company or organization</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Whether the company knew or should have known about the conduct</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="auto">Whether reasonable steps were taken to prevent or address harassment</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<span data-contrast="auto">These questions are especially important in the entertainment industry because professional relationships are often layered. A worker may not know which entity has authority over workplace conditions or where a complaint should be directed.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">Because freelance sexual harassment cases can involve complex questions about contracts, worker classification, and responsibility, individuals who experience harassment may benefit from speaking with an attorney familiar with employment law. A legal professional can help evaluate the specific circumstances, identify potential responsible parties, and explain available options.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<b><span data-contrast="auto">Other States are Expanding Protections for Contract Workers</span></b><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">California is not alone in recognizing that workplace harassment protections must adapt to modern labor arrangements. Across the country, some states have expanded anti-discrimination and anti-harassment laws to cover workers who are not traditional employees.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">The growth of the gig economy has accelerated conversations about worker protections. Industries that rely heavily on independent contractors have increasingly faced questions about how existing laws apply to workers without conventional employment status.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">The exact protections vary by state. Some jurisdictions provide broader coverage for independent contractors, while others rely on specific definitions of employment or professional relationships. Because state laws differ, a worker’s rights may depend significantly on where the work occurred and which laws apply.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<b><span data-contrast="auto">Why Freelancers Often Do Not Report Harassment</span></b><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">Many freelance workers remain silent after experiencing harassment because they believe reporting will harm their careers. In entertainment, where professional networks are closely connected, fear of being labeled “difficult” or losing future opportunities can be powerful.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">Common concerns include:</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Losing future contracts</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Being removed from a project</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Damage to professional reputation</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Industry blacklisting</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Financial consequences</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="auto">Believing that no law applies to freelancers</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<span data-contrast="auto">However, retaliation for reporting harassment or participating in a workplace harassment investigation may itself be unlawful in many circumstances.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">Workers should also remember that documentation can be important. Keeping records of incidents, communications, contracts, schedules, and witnesses can help establish what occurred and who was involved.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<b><span data-contrast="auto">Legal Options Available to Freelancers and Gig Workers</span></b><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">Freelancers who experience sexual harassment in the entertainment industry may have several potential options depending on their circumstances.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>
<ol>
 	<li><span data-contrast="auto"> Review the Contract and Working Relationship</span></li>
</ol>
<span data-contrast="auto">A contract may provide important information about the parties involved, reporting procedures, and dispute resolution requirements. However, the existence of a freelance agreement does not automatically eliminate workplace protections.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>
<ol start="2">
 	<li><span data-contrast="auto"> Document the Conduct</span></li>
</ol>
<span data-contrast="auto">Detailed records can be valuable. A worker should consider preserving:</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Emails and text messages</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Direct messages</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Contract documents</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Production communications</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Dates and descriptions of incidents</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="auto">Names of witnesses</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<span data-contrast="auto">Documentation can help clarify patterns of behavior and support a legal claim.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>
<ol start="3">
 	<li><span data-contrast="auto"> Report Through Available Channels</span></li>
</ol>
<span data-contrast="auto">Some productions, studios, agencies, and organizations have harassment reporting systems. Depending on the circumstances, reporting internally may create an opportunity for corrective action.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">Workers should carefully consider the safest and most effective reporting approach, especially when the person accused of misconduct has significant power over employment opportunities.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>
<ol start="4">
 	<li><span data-contrast="auto"> File a Complaint with a Government Agency</span></li>
</ol>
<span data-contrast="auto">Workers may be able to file complaints with state civil rights agencies or other government bodies. In California, individuals may have options through agencies responsible for enforcing workplace discrimination and harassment laws.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">Filing deadlines can be strict, so delaying action may affect available legal remedies.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>
<ol start="5">
 	<li><span data-contrast="auto"> Speak with an Employment Attorney</span></li>
</ol>
<span data-contrast="auto">Entertainment-related harassment cases often involve complicated questions about worker classification, contracts, and liability. An attorney can help evaluate whether a person qualifies for legal protection, identify responsible parties, and determine possible next steps.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<b><span data-contrast="auto">The Importance of Understanding Your Rights in Entertainment</span></b><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">The entertainment industry thrives on collaboration, but creative environments should not require workers to tolerate harassment in exchange for career opportunities. Freelancers, gig workers, and independent contractors contribute essential skills to productions and creative projects, and their workplace protections deserve serious attention.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">While legal protections may vary depending on location and the specific working relationship, many contract workers have meaningful options when they experience sexual harassment.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">Understanding freelance sexual harassment rights allows workers to make informed decisions about their careers and safety. Whether someone is working on a film set, supporting a television production, performing music, or providing creative services, they should understand how employment laws may apply to their situation.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">As entertainment continues to evolve toward more flexible and project-based work, the law continues to adapt as well. Independent contractors may not have traditional employment arrangements, but they are still part of professional workplaces where respect, safety, and accountability matter.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

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						        </entry>
	        <entry>
            <author>
									                    <name>by Makarem &amp; Associates</name>
				            </author>
            <title type="html"><![CDATA[Who is Responsible? Third-Party Harassment in California Restaurants, Hotels, and Event Venues]]></title>
            <link rel="alternate" type="text/html" href="https://www.makaremlaw.com/blog/2026/07/who-is-responsible-third-party-harassment-in-california-restaurants-hotels-and-event-venues/" />
            <id>https://www.makaremlaw.com/?p=256060</id>
            <updated>2026-07-28T19:50:22Z</updated>
            <published>2026-07-28T19:50:22Z</published>
					<taxo:topics><![CDATA[-]]></taxo:topics>
            <summary type="html"><![CDATA[The hospitality industry depends on positive interactions between employees and the public. While these interactions are essential to running a successful business, they also create unique workplace challenges. Unfortunately, harassment in the hospitality industry does not always come from coworkers or supervisors. Customers, hotel guests, wedding attendees, contractors, vendors, and other third parties can engage in inappropriate or unlawful conduct…]]></summary>
			                <content type="html" xml:base="https://www.makaremlaw.com/blog/2026/07/who-is-responsible-third-party-harassment-in-california-restaurants-hotels-and-event-venues/"><![CDATA[<span data-contrast="auto">The hospitality industry depends on positive interactions between employees and the public. While these interactions are essential to running a successful business, they also create unique workplace challenges. Unfortunately, harassment in the hospitality industry does not always come from coworkers or supervisors. Customers, hotel guests, wedding attendees, contractors, vendors, and other third parties can engage in inappropriate or unlawful conduct that affects employees’ ability to work in a safe environment.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">Many employers mistakenly believe they cannot be held responsible for harassment committed by someone outside their organization. However, California law places important obligations on employers once they become aware that a non-employee is harassing a member of their workforce.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">Understanding third party harassment in California is critical. Businesses that respond appropriately can reduce legal risk, support their employees, and demonstrate their commitment to maintaining a professional workplace. Proactive policies, effective supervisor training, and timely responses to complaints can help employers address issues before they escalate and create a workplace culture where employees feel protected and valued.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<b><span data-contrast="auto">What is Third-Party Harassment?</span></b><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">Third-party harassment occurs when someone who is not employed by the business engages in unlawful harassment against an employee.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">Unlike traditional workplace harassment involving coworkers or supervisors, third-party harassment involves individuals such as customers, hotel guests, event attendees, or independent contractors, etc.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">Although these individuals are not employees, their actions can still create an unlawful work environment if the employer fails to address the misconduct after learning about it.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">Like other forms of workplace harassment, third-party harassment may be based on a protected characteristic, including:</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Sex or gender</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Pregnancy</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Gender identity or expression</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Sexual orientation</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Race</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="auto">National origin</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="7" data-aria-level="1"><span data-contrast="auto">Religion</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="8" data-aria-level="1"><span data-contrast="auto">Disability</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="9" data-aria-level="1"><span data-contrast="auto">Medical condition</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="10" data-aria-level="1"><span data-contrast="auto">Age</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="11" data-aria-level="1"><span data-contrast="auto">Marital status</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="12" data-aria-level="1"><span data-contrast="auto">Military or veteran status</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="13" data-aria-level="1"><span data-contrast="auto">Other characteristics protected under California law</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<span data-contrast="auto">Harassment may include offensive comments, repeated unwanted advances, inappropriate touching, racial slurs, discriminatory jokes, threats, or other conduct that creates a hostile work environment.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<b><span data-contrast="auto">Why Hospitality Employers Face Increased Risk</span></b><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">Hospitality businesses operate differently from many other workplaces. Employees routinely interact with people they have never met before, often in fast-paced environments where customer satisfaction is the top priority.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">Several factors contribute to a higher risk of third-party harassment, including:</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Constant interaction with members of the public</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Late-night shifts and alcohol service</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Large social gatherings such as weddings and corporate events</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Hotel guests staying on the property for extended periods</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Vendors and contractors working alongside employees</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="auto">Pressure to prioritize customer service</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<span data-contrast="auto">For example, a restaurant server may be subjected to repeated inappropriate comments from a regular customer. A hotel housekeeper may experience unwanted physical contact from a guest. Banquet staff may be exposed to discriminatory remarks from wedding attendees. While the individuals responsible are not employees, the business may still have legal responsibilities once management becomes aware of the conduct.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<b><span data-contrast="auto">California Employers Can be Liable for Third-Party Harassment</span></b><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">California's Fair Employment and Housing Act (FEHA) protects employees from unlawful workplace harassment based on protected characteristics. An employer may be held liable for harassment committed by non-employees if the employer knew, or reasonably should have known, about the misconduct and failed to take immediate and appropriate corrective action.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">This does not mean employers are automatically responsible for every inappropriate act committed by a guest or customer. Rather, the law focuses on how the employer responds after becoming aware of the problem.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">Notice can arise in several ways, including:</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">An employee reports the harassment to a supervisor or manager</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Another employee witnesses the conduct and reports it</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">A manager personally observes the behavior</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Security footage captures the incident</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Complaints become frequent enough that management should have recognized a pattern</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<span data-contrast="auto">Even an informal conversation with a supervisor about repeated inappropriate behavior from a customer or vendor may be enough to put the employer on notice. Once that happens, the employer should respond promptly before additional complaints arise.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<b><span data-contrast="auto">What Employers Must Do After Learning About Harassment</span></b><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">Once a California employer becomes aware of possible third-party harassment, they have an obligation to take reasonable steps to address the situation. Failing to act can increase the risk of legal claims and may signal to employees that their concerns are not being taken seriously.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">An effective response generally involves several important steps:</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">Take Complaints Seriously</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">Hospitality managers sometimes hesitate to address complaints involving valuable customers or repeat guests because they fear losing business. However, protecting revenue cannot come at the expense of employee safety or legal compliance.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">Managers should thank employees for bringing the issue forward, listen carefully, document the complaint, and begin evaluating the appropriate next steps.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">Conduct a Prompt and Fair Investigation</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">Employers should investigate complaints to determine what occurred and identify an appropriate response. The investigation process may include:</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Interviewing the employee who reported the conduct</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Speaking with witnesses</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Reviewing security footage</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Examining emails, text messages, or other communications</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Reviewing prior complaints involving the same individual</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<span data-contrast="auto">Employers should focus on gathering information, evaluating credibility, and determining what steps are necessary to prevent future misconduct.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">Take Appropriate Corrective Action</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">After investigating, employers should take action that is reasonably designed to stop the harassment and prevent it from happening again.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">Possible corrective measures may include:</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Warning a customer or guest that the behavior is unacceptable</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Refusing service to an individual who continues harassing employees</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Changing employee assignments to limit contact</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Increasing security presence at an event</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<span data-contrast="auto">The goal is not simply to respond to the complaint but to ensure the misconduct does not continue.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<b><span data-contrast="auto">Training Supervisors is Essential</span></b><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">Supervisors and managers are often the first people employees approach when they experience harassment. Their response can determine whether an issue is resolved quickly or develops into a larger legal problem.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">A manager who ignores a complaint, minimizes the employee’s concerns, or discourages reporting may increase the employer’s exposure to liability.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">Hospitality employers should train supervisors to understand:</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">How third-party harassment laws apply</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">How to recognize inappropriate conduct</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">How to receive complaints professionally</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">When to escalate concerns</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">How to document incidents properly</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="auto">How to avoid retaliation</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<span data-contrast="auto">Supervisors should understand that complaints involving third-party harassment require the same level of attention as complaints involving coworkers.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<b><span data-contrast="auto">Creating Effective Anti-Harassment Policies</span></b><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">A strong workplace policy should clearly state that employees are protected from harassment by anyone they encounter while performing their jobs. This includes not only coworkers and supervisors, but also customers, guests, vendors, contractors, and other third parties who may interact with employees in the workplace.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">An effective anti-harassment policy should explain that:</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="21" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Employees have the right to a workplace free from unlawful harassment.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="21" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Harassment by customers, guests, vendors, contractors, and other third parties will be taken seriously.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="21" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Employees have multiple ways to report concerns.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="21" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Complaints will be investigated promptly and appropriately.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="21" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Retaliation against employees who report concerns is prohibited.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="21" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="auto">Corrective action will be taken when necessary.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<span data-contrast="auto">A well-drafted policy should also provide clear guidance about the reporting process, including who employees can contact and what steps will be taken after a complaint is submitted. Employers should ensure that supervisors and managers understand their role in responding to concerns and escalating issues when necessary.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">Clear anti-harassment policies help establish expectations for employees, managers, and third parties while demonstrating that the employer is committed to maintaining a respectful workplace. Employees should understand that reporting harassment will not result in negative treatment, and that management has a responsibility to respond promptly and appropriately.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<b><span data-contrast="auto">Balancing Customer Service with Employee Protection</span></b><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">Hospitality businesses naturally focus on creating positive experiences for guests and customers. However, excellent customer service should never require employees to tolerate harassment, discrimination, or abusive behavior.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:299,&quot;335559739&quot;:299,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">A common mistake among hospitality employers is prioritizing customer satisfaction over employee protection. While maintaining strong guest relationships is important, ignoring misconduct can create greater risks in the long term.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">Businesses that fail to address third-party harassment may face:</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="18" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Employment lawsuits</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="18" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Administrative complaints</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="18" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Financial losses</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="18" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Employee turnover</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="18" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Lower workplace morale</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="18" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="auto">Damage to their reputation</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<span data-contrast="auto">On the other hand, employers that respond appropriately demonstrate that they value both their customers and their employees. A workplace where employees feel respected can improve retention, productivity, and overall business performance.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<b><span data-contrast="auto">Protecting Employees Protects the Business</span></b><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">Third-party harassment creates unique challenges for California restaurants, hotels, and event venues because the individual engaging in misconduct may have no formal employment relationship with the business.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">However, once an employer knows, or reasonably should know, that harassment is occurring, they have a responsibility to take reasonable steps to address the situation. Employers should take employee concerns seriously, investigate complaints promptly, take appropriate corrective action, prevent retaliation, and maintain a workplace culture that does not tolerate harassment.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">For businesses in the hospitality industry, proactive workplace policies, supervisor training, and consistent enforcement are essential components of effective hospitality employment law compliance.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">Addressing third-party harassment in California is not only a legal obligation; it is also an investment in employee retention, workplace morale, and the long-term success of the business.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">Employers that take these responsibilities seriously are better positioned to protect their workforce, reduce legal risk, and maintain a workplace where employees and guests can interact in a safe and respectful environment.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

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						        </entry>
	        <entry>
            <author>
									                    <name>by Makarem &amp; Associates</name>
				            </author>
            <title type="html"><![CDATA[No Safe Room: How California Law Protects Hotel Employees Working Alone]]></title>
            <link rel="alternate" type="text/html" href="https://www.makaremlaw.com/blog/2026/07/no-safe-room-how-california-law-protects-hotel-employees-working-alone/" />
            <id>https://www.makaremlaw.com/?p=256057</id>
            <updated>2026-07-28T19:47:26Z</updated>
            <published>2026-07-28T19:47:26Z</published>
					<taxo:topics><![CDATA[-]]></taxo:topics>
            <summary type="html"><![CDATA[Hotel employees play a vital role in creating positive experiences for guests and ensuring hotels operate efficiently. Hospitality workers clean guest rooms, prepare accommodations, assist guests, and manage daily operations that allow hotels to provide safe and comfortable environments. However, many employees perform their duties alone in private guest spaces where immediate assistance may not always be available, creating unique workplace safety challenges that require attention from employers. …]]></summary>
			                <content type="html" xml:base="https://www.makaremlaw.com/blog/2026/07/no-safe-room-how-california-law-protects-hotel-employees-working-alone/"><![CDATA[<span data-contrast="auto">Hotel employees play a vital role in creating positive experiences for guests and ensuring hotels operate efficiently. Hospitality workers clean guest rooms, prepare accommodations, assist guests, and manage daily operations that allow hotels to provide safe and comfortable environments. However, many employees perform their duties alone in private guest spaces where immediate assistance may not always be available, creating unique workplace safety challenges that require attention from employers.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">For hotel employees, guest rooms serve as their primary workplace.</span><span data-contrast="auto"> These employees may spend hours moving between rooms, interacting with unfamiliar guests, and completing their duties without direct supervision. This level of independence can increase exposure to workplace safety concerns.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">The structure of hotel work can make these situations more difficult to navigate. Employees are expected to provide professional service while responding to unpredictable circumstances that may arise during their shifts. A routine guest interaction can quickly become uncomfortable or unsafe, especially when an employee alone without immediate access to support.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">Hospitality employees should not be expected to manage dangerous situations without appropriate resources or assistance. Employers have a responsibility to create procedures that allow workers to perform their jobs safely while maintaining the quality of service expected by guests.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">California recognizes that hospitality employees deserve protection while performing their jobs. Employers have a responsibility to maintain safe workplaces, address potential hazards, and take reasonable steps to prevent and respond to workplace violence and misconduct.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<b><span data-contrast="auto">Why Hotel Housekeepers Face Unique Safety Risks</span></b><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">Hotel employees who work alone often face risks that are different from those experienced in other industries. Housekeepers and room attendants may enter guest rooms without knowing who is inside, what conditions they will encounter, or whether a situation could become unsafe.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">Common safety concerns include: </span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="18" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Working alone in occupied guest rooms</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="18" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Limited visibility from supervisors or coworkers</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="18" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Difficulty quickly accessing assistance during emergencies</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="18" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Harassment or unwanted conduct from hotel patrons</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="18" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Threatening, aggressive, or intimidating behavior from guests</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<span data-contrast="auto">Because hotel rooms are private spaces, misconduct can be difficult to detect. This isolation can make workers feel uncertain about how to respond when a guest behaves inappropriately or when a situation begins to escalate.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">Some employees may hesitate to report incidents because they fear being blamed, not believed, or viewed as creating problems for the business. Others may worry that complaints involving guests will be treated as customer service concerns rather than workplace safety issues.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">The responsibility for workplace safety does not fall solely on individual employees. Hotels must take reasonable steps to identify risks, establish effective safety procedures, and create systems that allow employees to obtain assistance when safety concerns arise.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<b><span data-contrast="auto">California Hotel Employee Safety Laws and Employer Responsibilities</span></b><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">California employers have a duty to provide a safe workplace and take reasonable measures to prevent workplace hazards. These obligations apply across industries, including hospitality businesses where employees may face unique risks because of the nature of their work.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">For hotel employers, maintaining a safe workplace requires recognizing the specific challenges faced by employees who work alone. Safety practices should address not only physical hazards but also harassment, threats, and violence from guests.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">Employers may need to consider measures such as:</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="19" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Establishing clear safety policies for employees working in guest rooms</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="19" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Providing procedures for reporting unsafe conditions or guest misconduct</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="19" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Training managers on how to respond to safety complaints</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="19" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Creating methods for employees to request assistance quickly</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="19" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Investigating reports of harassment, threats, or violence</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="19" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="auto">Taking corrective action when safety concerns are identified</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<span data-contrast="auto">Employers should also regularly review whether their safety procedures reflect the realities of hotel work. Policies should be practical, accessible, and clearly communicated to employees. A safety plan is most effective when workers understand how to use it and trust that concerns will be addressed.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<b><span data-contrast="auto">Workplace Violence Prevention in the Hospitality Industry</span></b><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">Workplace violence prevention has become an increasingly important issue for employers across California. Hospitality workers may face unique challenges because their jobs require frequent interactions with strangers in private or semi-private settings.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">A workplace violence prevention approach involves identifying potential risks, establishing response procedures, and preparing employees and managers to respond appropriately when safety concerns arise.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">For hotel employees, prevention strategies may include:</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="20" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Recognizing warning signs of escalating guest behavior</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="20" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Understanding when and how to seek assistance</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="20" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Knowing emergency reporting procedures</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="20" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Communicating safety concerns to supervisors</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="20" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Documenting incidents after they occur</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<span data-contrast="auto">Prevention does not mean expecting employees to handle dangerous situations alone. Instead, employers should create systems that allow workers to obtain support when they need it.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">Managers and supervisors play an important role in making these systems effective. When employees report concerns, supervisors should respond appropriately, document the issue, and take reasonable steps to address the situation.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">Training should focus on practical safety procedures rather than placing responsibility on employees to manage dangerous individuals themselves. Employees should understand that seeking help is part of maintaining a safe workplace.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<b><span data-contrast="auto">Harassment Risks for Hotel Employees Working Alone</span></b><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">Hotel housekeepers and room attendants may be especially vulnerable to harassment because their work often takes place in private guest rooms. Harassment can include inappropriate comments, unwanted advances, sexual misconduct, intimidation, or other unwanted behavior.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">Employees may feel pressure to tolerate inappropriate conduct because the person responsible is a guest or customer. However, providing quality service does not require employees to accept harassment or unsafe treatment.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">Hotels have a responsibility to address misconduct when they become aware of it, even when the conduct comes from a non-employee. A guest’s value to a business does not eliminate an employee’s right to a safe workplace.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">Employers should maintain clear procedures that allow employees to report harassment and ensure those reports are reviewed appropriately. A prompt and meaningful response can help prevent misconduct from continuing and reinforce workplace safety expectations.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<b><span data-contrast="auto">What Hotel Employees Should Do After a Safety Incident</span></b><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">If a hotel employee experiences harassment, threats, assault, or another workplace safety concern, taking steps to document and report the incident can help protect their rights and create a record of what occurred.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">Employees should report harassment, threats, assaults, or other safety concerns to a supervisor, manager, human resources representative, or another designated person within the company. Reporting the incident gives the employer an opportunity to investigate, respond, and take appropriate steps to address the situation.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">Employees should also become familiar with workplace reporting procedures before an emergency occurs, so they know who to contact and what steps to take if a problem arises.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">Keeping detailed records after an incident is also important. Employees should document information such as:</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="21" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">The date and time of the incident</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="21" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Where the incident occurred</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="21" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">The names of any witnesses</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="21" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">What was said or done</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="21" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Communications with management</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="21" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="auto">How the employer responded</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<span data-contrast="auto">Detailed documentation can help create a clear record of what happened and the actions taken afterward. These records may be important if questions later arise regarding the employer’s response or whether additional workplace protections are needed.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">If an incident involves physical harm, employees should seek appropriate medical attention and follow workplace procedures for reporting the injury. Medical records may help document the effects of the incident and any treatment received.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">When an employer fails to respond appropriately to harassment, violence, or safety concerns, employees may consider seeking legal guidance. An employment attorney can help explain available options, evaluate the circumstances, and provide information about potential workplace protections under California law.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<b><span data-contrast="auto">How Hotels Can Improve Employee Safety</span></b><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">Creating safer working conditions requires more than responding after an incident occurs. Hotels can take proactive steps to reduce risks for employees who work alone.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">Effective safety practices may include:</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="17" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Regularly reviewing workplace safety procedures</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="17" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Training employees on reporting and emergency protocols</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="17" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Ensuring supervisors understand their responsibilities</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="17" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Creating reliable communication methods for employees working in isolated areas</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="17" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Taking employee safety complaints seriously</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="17" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="auto">Reviewing incidents to identify opportunities for improvement</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<span data-contrast="auto">Hotels can also encourage communication between employees and management. When workers feel comfortable raising concerns early, businesses have a better opportunity to address risks before they become more serious.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">A strong safety culture requires involvement from management at every level. Employees are more likely to report concerns when they know those concerns will be handled professionally and consistently.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<b><span data-contrast="auto">Protecting Hotel Employees Who Work Alone</span></b><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">Housekeepers and room attendants provide essential services that allow hotels to operate successfully. Their work requires professionalism, attention to detail, and frequent interaction with guests, often in environments where they may be physically isolated.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">No employee should be expected to sacrifice their safety to meet customer expectations. California workplace protections recognize the importance of creating environments where hospitality workers can perform their jobs without unnecessary risk.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">Hotels that prioritize safety benefit everyone. Effective prevention programs, clear reporting procedures, and appropriate responses to misconduct help protect employees while supporting a stronger workplace culture.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">A safe workplace allows hospitality employees to focus on providing quality service without fear of unsafe conditions or retaliation for raising concerns.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">If you are a hotel employee who has experienced harassment, assault, or unsafe working conditions, understanding your workplace rights can be an important first step. An experienced employment attorney can review your situation, explain your options, and help determine what steps may be available under California law.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

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						        </entry>
	        <entry>
            <author>
									                    <name>by Makarem &amp; Associates</name>
				            </author>
            <title type="html"><![CDATA[When “The Customer is Always Right” Goes Too Far: California Hospitality Workers’ Rights Against Guest Harassment]]></title>
            <link rel="alternate" type="text/html" href="https://www.makaremlaw.com/blog/2026/07/when-the-customer-is-always-right-goes-too-far-california-hospitality-workers-rights-against-guest-harassment/" />
            <id>https://www.makaremlaw.com/?p=256054</id>
            <updated>2026-07-28T19:42:38Z</updated>
            <published>2026-07-28T19:42:38Z</published>
					<taxo:topics><![CDATA[-]]></taxo:topics>
            <summary type="html"><![CDATA[The hospitality industry is built on service, professionalism, and customer satisfaction. Hotels, restaurants, and resorts depend on employees who interact with guests every day to create positive experiences. However, the expectation that employees should provide excellent service does not mean they must accept harassment, discrimination, threats, or abusive behavior.  Hospitality workers have the right to a workplace free from unlawful harassment. When customers or guests engage in inappropriate conduct, employers may…]]></summary>
			                <content type="html" xml:base="https://www.makaremlaw.com/blog/2026/07/when-the-customer-is-always-right-goes-too-far-california-hospitality-workers-rights-against-guest-harassment/"><![CDATA[<span data-contrast="auto">The hospitality industry is built on service, professionalism, and customer satisfaction. Hotels, restaurants, and resorts depend on employees who interact with guests every day to create positive experiences. However, the expectation that employees should provide excellent service does not mean they must accept harassment, discrimination, threats, or abusive behavior.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">Hospitality workers have the right to a workplace free from unlawful harassment. When customers or guests engage in inappropriate conduct, employers may have a legal responsibility to take reasonable steps to protect their employees. The belief that “the customer is always right” has limits. A customer’s status as a paying guest does not give them permission to harass an employee or prevent an employer from taking action. Businesses must balance customer service with employee safety and workplace protections.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">For many hospitality employees, interactions with customers are part of their job. However, this does not eliminate their right to be treated with dignity and respect. Employees should not have to choose between keeping their job and tolerating inappropriate conduct from guests or patrons.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">California hospitality businesses must recognize when customer behavior crosses the line. Employers that respond appropriately to reports of harassment can protect employees while creating a professional workplace environment.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">Understanding the legal protections available to hospitality workers is an important step for employees who believe they have experienced customer harassment. When businesses fail to address repeated misconduct, affected workers may have legal options to protect their rights.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<b><span data-contrast="auto">Customer Harassment in California</span></b><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">Hospitality employees regularly interact with members of the public as part of their daily responsibilities. While most guests and customers are respectful, some individuals engage in behavior that creates an unsafe or hostile work environment.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">Not every unpleasant customer interaction qualifies as unlawful harassment. Businesses regularly handle complaints, disagreements, and frustrated customers as part of normal operations. However, customer behavior may require intervention when it becomes severe, repeated, threatening, discriminatory, or creates an unsafe work environment.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">Customer harassment can take many forms including unwanted sexual comments, discriminatory remarks, threats, intimidation, and repeated inappropriate conduct.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">Examples of customer harassment may include:</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">A hotel guest making repeated unwanted sexual comments toward an employee</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">A restaurant customer directing racist, sexist or discriminatory remarks at staff</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">A patron touching an employee without consent</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">A guest repeatedly requesting personal information from an employee</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">A customer threatening an employee who attempts to enforce workplace rules</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="auto">A guest continues to behave inappropriately after being asked to stop </span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<span data-contrast="auto">Employees in customer-facing roles are often expected to remain professional during difficult interactions. However, professionalism does not require workers to accept harassment or abuse.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<b><span data-contrast="auto">The Limits of “The Customer Is Always Right”</span></b><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">The phrase “the customer is always right” has long been used in service industries to encourage businesses to prioritize customer satisfaction. However, when taken too far, this idea can create a workplace culture where employees feel pressured to tolerate unacceptable behavior. In hospitality settings, employees often depend on customer reviews and tips, which can make it especially difficult to speak up when a guest crosses the line.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">No employee should be expected to endure harassment simply to keep a customer happy. Employers can provide excellent customer service while also maintaining clear standards of respectful conduct. Allowing inappropriate behavior to continue may expose employees to ongoing harm and increase legal risks for the business.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">Some hospitality workers may hesitate to report harassment because they worry about:</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Losing their job or work hours </span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Upsetting an important customer </span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Being viewed as difficult or unprofessional </span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Not receiving support from management </span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Being blamed for the customer’s behavior </span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="auto">Facing retaliation after reporting the incident </span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="7" data-aria-level="1"><span data-contrast="auto">Hurting their chances for promotions or preferred shifts </span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="8" data-aria-level="1"><span data-contrast="auto">Believing that management will prioritize profits over employee safety </span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<span data-contrast="auto">A customer’s value to a business does not outweigh an employee’s right to a safe workplace. Employers should take complaints seriously, investigate reports promptly, and enforce workplace policies consistently, regardless of a customer’s status or spending. Creating a culture where employees feel comfortable reporting misconduct promotes a safer environment for both staff and guests.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<b><span data-contrast="auto">Employers Must Address Harassment by Guests and Patrons</span></b><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">California employers have a legal duty to take reasonable steps to prevent and address workplace harassment. These responsibilities extend to harassment committed by non-employees.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">An employer’s obligation generally begins once they are made aware of the harassment. After receiving a complaint or otherwise becoming aware of the conduct, the employer is expected to take prompt and appropriate corrective action that is reasonably calculated to stop the harassment and prevent it from happening again.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">Depending on the circumstances, an appropriate response may include:</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Investigating employee complaints promptly and thoroughly </span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Taking corrective action to stop continued harassment </span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Adjusting work assignments or schedules when appropriate </span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Limiting contact between employees and the offending customer or guest </span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Removing disruptive guests or refusing service when necessary </span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="auto">Monitoring the situation to ensure the harassment does not continue </span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<span data-contrast="auto">Failing to respond appropriately can affect both employees and the business. Ignoring repeated complaints or allowing customer misconduct to continue may contribute to:</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="10" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">A hostile work environment </span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="10" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Increased employee stress and anxiety </span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="10" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Higher employee turnover </span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="10" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Reduced trust in management </span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="10" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Potential employment law claims </span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="10" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="auto">Damage to the company's reputation </span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<span data-contrast="auto">Whether an employer has fulfilled its legal obligations depends on the specific facts of each case. Once management becomes aware of customer or guest harassment, it cannot simply ignore the problem. Taking reasonable steps to investigate complaints and stop the misconduct helps employers meet their legal obligations while fostering a safer workplace.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<b><span data-contrast="auto">Hospitality Employers Should Take Preventive Action</span></b><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">The best way to address customer harassment is to prevent it before it escalates. Hospitality businesses should establish policies and procedures that protect employees while maintaining professional service standards.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">Important preventive measures include:</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Creating Strong Anti-Harassment Policies: Employers should maintain clear policies that address harassment by customers, guests, and other third parties. Employees should understand how to report concerns and know that complaints will be taken seriously.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Training Managers and Supervisors: Managers play an important role in responding to harassment complaints. Proper training helps supervisors recognize inappropriate conduct and take appropriate action.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Supporting Employees Who Report Harassment: Employees should be able to report misconduct without fear of retaliation. A workplace culture that encourages reporting allows businesses to address problems before they become more serious.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Setting Boundaries with Customers: Providing excellent customer service does not require employees to accept harassment or abusive behavior. Businesses have the ability and responsibility to set reasonable limits when customers cross the line.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span></li>
</ul>
<span data-contrast="auto">Preventive measures help hospitality businesses maintain consistency in their operations and protect the quality of the guest experience. A well-managed workplace allows employees and customers to interact in an environment built on professionalism and mutual respect.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<b><span data-contrast="auto">What Hospitality Employees Should Do After Experiencing Harassment</span></b><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">Employees who experience harassment from customers or guests should consider taking steps to protect themselves and document what took place. Prompt action can strengthen workplace protections and support any future legal claims. While every situation is different, keeping detailed records and following established workplace reporting procedures can help create a clear account of what occurred. Employees should also preserve any relevant evidence, such as emails, text messages, photographs, surveillance information, or written communications that may support their concerns. If coworkers or other guests witnessed the incident, noting their names may also be helpful.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">Helpful actions may include:</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="11" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Reporting the conduct to management or human resources: Employers must have an opportunity to address workplace concerns. </span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="11" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Documenting incidents: Employees should record dates, times, witnesses, communications, and management responses. </span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="11" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Following up on unresolved complaints: Continued misconduct or a lack of response should be documented. </span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<ul>
 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="11" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Seeking legal guidance: If an employer fails to respond appropriately, an employment attorney can help explain available legal options. </span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></li>
</ul>
<span data-contrast="auto">Every situation is different. The appropriate next steps depend on the specific facts and circumstances. Early documentation and timely reporting can help employees better understand their rights and preserve important information if the matter is not resolved internally.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<b><span data-contrast="auto">Protecting California Workers’ Rights</span></b><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">Hospitality workers help create positive experiences for guests every day, but no employee should have to tolerate harassment as part of the job. California law recognizes that workers are entitled to a workplace where they are treated with dignity and respect, regardless of whether the misconduct comes from a supervisor, coworker, customer, or guest.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">Employers have a responsibility to take complaints seriously and respond appropriately when they become aware of customer or guest harassment. Taking prompt action not only helps businesses comply with the law but also fosters a workplace culture built on professionalism, accountability, and employee well-being.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">If you have experienced harassment from a customer or believe your employer failed to respond appropriately after learning about the misconduct, understanding your legal rights is an important first step. An experienced employment attorney can evaluate your situation, explain your legal options, and determine whether your employer fulfilled its obligations under California law.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

<span data-contrast="auto">Every situation is different, and the appropriate course of action depends on the specific facts. Seeking legal guidance can help you make informed decisions about protecting your rights and moving forward.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}"> </span>

[button link="#https://www.makaremlaw.com/lp/sexual-harassment-2/"] Contact Us![/button]]]></content>
						        </entry>
	        <entry>
            <author>
									                    <name>by Makarem &amp; Associates</name>
				            </author>
            <title type="html"><![CDATA[Forced Out: Understanding Constructive Discharge in Quid Pro Quo Cases]]></title>
            <link rel="alternate" type="text/html" href="https://www.makaremlaw.com/blog/2026/07/forced-out-understanding-constructive-discharge-in-quid-pro-quo-cases/" />
            <id>https://www.makaremlaw.com/?p=256051</id>
            <updated>2026-07-23T17:19:31Z</updated>
            <published>2026-07-23T17:19:31Z</published>
					<taxo:topics><![CDATA[-]]></taxo:topics>
            <summary type="html"><![CDATA[Many employees believe that once they resign, they lose the right to pursue a workplace harassment claim. Employers may even argue that an employee “chose to leave” and therefore cannot recover damages. In many cases, however, that assumption is incorrect. When a supervisor makes working conditions so intolerable that a reasonable person would feel they have no real choice but…]]></summary>
			                <content type="html" xml:base="https://www.makaremlaw.com/blog/2026/07/forced-out-understanding-constructive-discharge-in-quid-pro-quo-cases/"><![CDATA[<div><span data-olk-copy-source="MessageBody">Many employees believe that once they resign, they lose the right to pursue a workplace harassment claim. Employers may even argue that an employee "chose to leave" and therefore cannot recover damages. In many cases, however, that assumption is incorrect.</span></div>
<div></div>
<div>When a supervisor makes working conditions so intolerable that a reasonable person would feel they have no real choice but to resign, the law may treat that resignation as a termination. This legal doctrine is known as constructive discharge under California law, and it frequently arises in cases involving quid pro quo sexual harassment.</div>
<div></div>
<div><span class="custom-cursor-default-hover">If an employee rejects a supervisor's sexual advances and then faces retaliation, humiliation, impossible performance expectations, or other forms of workplace hostility until quitting becomes the only realistic option, the law may recognize that the employee was effectively fired. In those situations, a resignation does not necessarily end an employee's legal rights. Instead, it may become the basis for significant claims involving harassment, retaliation, wrongful termination, and emotional distress.</span></div>
<div></div>
<div>Understanding constructive discharge is important because many victims of forced to quit sexual harassment mistakenly believe they waited too long or forfeited their rights by leaving their jobs. In reality, employees who resign under intolerable circumstances may still have substantial legal claims against their employers.</div>
<div></div>
<div><strong>I. When Does a Resignation Become a Constructive Discharge?</strong></div>
<div></div>
<div><span class="custom-cursor-default-hover">Not every unpleasant workplace leads to a constructive discharge claim. Employees resign for many reasons, including better opportunities, career changes, family obligations, or disagreements with management. The law recognizes the difference between voluntarily leaving a position and being forced out by unlawful conduct.</span></div>
<div>Under constructive discharge California principles, the question is whether working conditions became so intolerable that a reasonable employee in the same situation would feel compelled to resign. Courts evaluate the entire course of conduct rather than focusing on a single isolated event.</div>
<div></div>
<div>Quid pro quo sexual harassment often provides the foundation for these claims because of the power imbalance between supervisors and employees. Quid pro quo harassment occurs when employment benefits are conditioned on submitting to unwelcome sexual advances or when adverse employment actions follow an employee's refusal.</div>
<div>Sometimes the threat is explicit. A supervisor may directly suggest that promotions, favorable assignments, or continued employment depend on a personal or sexual relationship. More often, however, the retaliation begins after the employee refuses those advances.</div>
<div></div>
<div><span class="custom-cursor-default-hover">The supervisor may suddenly become hostile. Positive performance reviews may disappear. Work assignments become more difficult, schedules less favorable, and criticism more frequent. The employee may find themselves excluded from meetings, denied opportunities, or subjected to constant scrutiny that previously did not exist. Over time, these actions can create an environment where remaining employed feels impossible.</span></div>
<div></div>
<div>Courts generally look at the totality of the circumstances when determining whether a constructive discharge occurred. No single factor automatically establishes liability. Instead, judges and juries examine whether the employer's conduct created conditions that would force a reasonable employee to resign.</div>
<div></div>
<div>Although each individual action might appear minor when viewed alone, together they may demonstrate a deliberate effort to push the employee out of the workplace.</div>
<div>Importantly, constructive discharge does not require an employer to say, "You're fired." Employers sometimes attempt to avoid wrongful termination claims by making conditions so unpleasant that employees resign voluntarily. The law recognizes this possibility and focuses on substance rather than labels.</div>
<div>This distinction is especially important because constructive discharge may allow employees to pursue damages that otherwise might not be available following an ordinary resignation.</div>
<div></div>
<div><strong>II. How Quid Pro Quo Harassment Often Leads Employees to Leave</strong></div>
<div></div>
<div>Many constructive discharge claims begin with a supervisor abusing the authority that accompanies their position. Supervisors often control schedules, promotions, evaluations, disciplinary decisions, training opportunities, and recommendations for future advancement. When that authority is used to pursue personal relationships or punish rejected advances, the resulting workplace can become unbearable. Cases involving forced-to-quit sexual harassment frequently follow a similar pattern.</div>
<div></div>
<div>Initially, the supervisor's behavior may appear subtle. They may request private meetings unrelated to work, send inappropriate text messages, make repeated comments about the employee's appearance, or suggest spending time together outside the workplace. The employee may attempt to decline politely while maintaining a professional relationship.</div>
<div></div>
<div>When those advances are rejected, the tone often changes.</div>
<div>The employee may notice increased criticism over minor issues that previously received little attention. Deadlines become unrealistic. Performance expectations suddenly increase without explanation. Requests for vacation, schedule changes, or professional development opportunities are denied despite being routinely approved for others.</div>
<div>In some situations, supervisors remove meaningful job responsibilities or assign undesirable tasks designed to discourage the employee from remaining with the company. Other employees may be promoted while the complaining employee is overlooked despite comparable qualifications.</div>
<div></div>
<div>This gradual escalation often explains why employees remain at work for weeks or months before resigning. They hope conditions will improve, believe management will intervene, or worry about finding new employment. Many employees also fear losing health insurance, income, retirement benefits, or professional references.</div>
<div>Employees frequently report experiencing anxiety before work, difficulty sleeping, depression, panic attacks, or physical symptoms associated with chronic workplace stress. Some begin avoiding certain areas of the workplace or adjusting their schedules simply to minimize contact with the supervisor.</div>
<div></div>
<div>At that point, resignation may appear to be the only remaining option.</div>
<div>For employees experiencing quid pro quo harassment, understanding this doctrine can be particularly important because many mistakenly assume that quitting automatically weakens their legal case. In fact, under the right circumstances, the resignation itself may become evidence of the severity of the unlawful conduct.</div>
<div></div>
<div><strong>III. Legal Rights After Resigning and Why Acting Promptly Matters</strong></div>
<div></div>
<div>One of the biggest misconceptions surrounding constructive discharge is that an employee loses all legal protections after submitting a resignation. In reality, employees who were effectively forced out of their jobs may retain significant legal rights.</div>
<div></div>
<div>Individuals with viable legal rights for resigned employees may pursue claims for sexual harassment, retaliation, constructive discharge, wrongful termination, discrimination, failure to prevent harassment, or other violations depending on the facts of the case and applicable law.</div>
<div></div>
<div>The specific claims available vary based on the circumstances surrounding the resignation. A constructive discharge rarely exists in isolation. More commonly, it serves as the culmination of a broader pattern involving harassment or retaliation.</div>
<div></div>
<div>Documentation can play a critical role in establishing these claims.</div>
<div>Employees should preserve emails, text messages, performance evaluations, disciplinary notices, schedules, written complaints, and any communications related to the alleged misconduct. Personal notes documenting dates, witnesses, conversations, and changes in workplace treatment may also become valuable evidence later in the legal process.</div>
<div></div>
<div>Medical records can likewise become important when workplace harassment causes anxiety, depression, insomnia, or other emotional injuries requiring treatment. Although emotional distress alone does not establish constructive discharge, documentation of its effects may strengthen a claim regarding the severity of workplace conditions.</div>
<div>Witness testimony may also provide significant support. Coworkers who observed inappropriate conduct, heard comments made by supervisors, or noticed changes in the employee's treatment can often help establish the broader workplace environment.</div>
<div></div>
<div>Consulting an employment attorney shortly after resigning often allows important evidence to be preserved before documents disappear, witnesses relocate, or electronic records are deleted pursuant to routine retention policies.</div>
<div>An attorney can also evaluate whether the facts support constructive discharge or whether additional claims may be available. Because constructive discharge cases frequently involve multiple overlapping legal issues, early legal analysis can help determine the strongest strategy moving forward.</div>
<div></div>
<div>Employees should also avoid assuming that signing a resignation letter automatically defeats their case. Courts routinely look beyond the wording of resignation documents to examine why the employee actually left.</div>
<div>Ultimately, the central issue is not whether the employee technically resigned. The question is whether the employer's unlawful conduct effectively left the employee with no reasonable alternative but to leave.</div>
<div></div>
<div><strong>Conclusion</strong></div>
<div>No employee should be forced to choose between enduring sexual harassment and sacrificing their career. Yet that is precisely the situation many workers face when supervisors retaliate after rejected advances, turning once-manageable jobs into hostile and intolerable workplaces.</div>
<div></div>
<div>The doctrine of constructive discharge: California law recognizes that employers cannot escape liability simply because an employee resigned rather than waiting to be formally terminated. When unlawful harassment or retaliation makes continued employment objectively unbearable, the law may treat that resignation as the equivalent of a firing.</div>
<div></div>
<div>Employees forced to quit due to sexual harassment often believe they have lost their opportunity to seek justice after leaving their jobs. In many situations, however, resignation may actually become an important component of a broader legal claim involving quid pro quo harassment, retaliation, wrongful termination, or failure to prevent workplace harassment.</div>
<div></div>
<div>Understanding the legal rights of resigned employees is therefore essential. Promptly preserving evidence, documenting workplace conditions, and consulting an experienced employment attorney can help employees evaluate their options and protect their ability to pursue appropriate legal remedies.</div>
<div></div>
<div>Leaving an abusive workplace does not necessarily mean leaving your legal rights behind. In many cases, walking away from an intolerable environment is not the end of the story. It is the point at which the law begins asking an important question: did the employee truly resign, or were they unlawfully forced out?</div>]]></content>
						        </entry>
	        <entry>
            <author>
									                    <name>by Makarem &amp; Associates</name>
				            </author>
            <title type="html"><![CDATA[Off Route and Out of Options? What to Do When a Rideshare Driver Deviates From Your Destination]]></title>
            <link rel="alternate" type="text/html" href="https://www.makaremlaw.com/blog/2026/07/off-route-and-out-of-options-what-to-do-when-a-rideshare-driver-deviates-from-your-destination/" />
            <id>https://www.makaremlaw.com/?p=256048</id>
            <updated>2026-07-22T23:56:26Z</updated>
            <published>2026-07-22T23:56:26Z</published>
					<taxo:topics><![CDATA[-]]></taxo:topics>
            <summary type="html"><![CDATA[Off Route and Out of Options? What to Do When a Rideshare Driver Deviates From Your Destination  Most rideshare trips are ordinary. A passenger enters a destination, checks the vehicle, gets in, and expects the driver to follow the route shown in the app. Sometimes a route changes for innocent reasons, such as traffic, construction, road closures, or a GPS error. But…]]></summary>
			                <content type="html" xml:base="https://www.makaremlaw.com/blog/2026/07/off-route-and-out-of-options-what-to-do-when-a-rideshare-driver-deviates-from-your-destination/"><![CDATA[<p aria-level="1"><b><span data-contrast="auto">Off Route and Out of Options? What to Do When a Rideshare Driver Deviates From Your Destination</span></b><span data-ccp-props="{&quot;134245418&quot;:false,&quot;134245529&quot;:false,&quot;335559738&quot;:480,&quot;335559739&quot;:120}"> </span></p>
<span data-contrast="auto">Most rideshare trips are ordinary. A passenger enters a destination, checks the vehicle, gets in, and expects the driver to follow the route shown in the app. Sometimes a route changes for innocent reasons, such as traffic, construction, road closures, or a GPS error. But when an Uber or Lyft driver intentionally changes direction, ignores requests to return to the route, refuses to stop, locks the doors, or makes threats, the situation can quickly become frightening.</span><span data-ccp-props="{&quot;335559738&quot;:240,&quot;335559739&quot;:240}"> </span>

<span data-contrast="auto">A route change may begin as confusion. It may feel like a wrong turn. But for some passengers, it becomes something more serious. The driver may take the passenger to an isolated area, refuse to explain where they are going, pressure the passenger not to call anyone, make sexual comments, or physically prevent the passenger from leaving. In those situations, the issue is no longer just that an Uber driver changed route or a Lyft driver took wrong route. It may raise serious passenger safety concerns, including coercion, false imprisonment, sexual misconduct, or assault.</span><span data-ccp-props="{&quot;335559738&quot;:240,&quot;335559739&quot;:240}"> </span>
<p aria-level="2"><b><span data-contrast="auto">Not Every Wrong Route Is Misconduct</span></b><span data-ccp-props="{&quot;134245418&quot;:false,&quot;134245529&quot;:false,&quot;335559738&quot;:360,&quot;335559739&quot;:80}"> </span></p>
<span data-contrast="auto">A driver does not automatically do something wrong by taking a different street than the one the app first suggested. Rideshare routes may change because of traffic, road closures, accidents, weather, or navigation updates. Drivers may also make mistakes, especially in unfamiliar areas.</span><span data-ccp-props="{&quot;335559738&quot;:240,&quot;335559739&quot;:240}"> </span>

<span data-contrast="auto">The difference is often how the driver responds when the passenger raises a concern. A safe driver should be willing to explain the route, follow reasonable navigation instructions, or stop in a safe public place if the passenger wants to end the ride. Warning signs may include refusing to answer questions, becoming angry when asked to return to the route, driving away from populated areas, turning off navigation, ending the trip in the app while continuing to drive, or ignoring a clear request to pull over.</span><span data-ccp-props="{&quot;335559738&quot;:240,&quot;335559739&quot;:240}"> </span>

<span data-contrast="auto">Uber’s rider help materials recognize that riders may report concerns about a route and note that Uber can review complaints about a poor route. Uber also has separate safety reporting options for serious incidents involving a driver or vehicle. (</span><a href="https://help.uber.com/riders/article/my-driver-took-a-bad-route?nodeId=0487f360-dc56-4904-b5c9-9d3f04810fa9&amp;utm_source=chatgpt.com" data-wpel-link="external" target="_blank" rel="noopener noreferrer"><span data-contrast="none">Uber</span></a><span data-contrast="auto">) Lyft similarly tells riders to report a safety incident if they felt unsafe during a ride and says its Safety Team is available 24 hours a day, 7 days a week. (</span><a href="https://help.lyft.com/hc/en-us/all/articles/115013077888-Report-a-safety-incident-or-citation?rq=Call+me&amp;utm_source=chatgpt.com" data-wpel-link="external" target="_blank" rel="noopener noreferrer"><span data-contrast="none">Lyft Help</span></a><span data-contrast="auto">)</span><span data-ccp-props="{&quot;335559738&quot;:240,&quot;335559739&quot;:240}"> </span>
<p aria-level="2"><b><span data-contrast="auto">When a Route Deviation Becomes a Safety Emergency</span></b><span data-ccp-props="{&quot;134245418&quot;:false,&quot;134245529&quot;:false,&quot;335559738&quot;:360,&quot;335559739&quot;:80}"> </span></p>
<span data-contrast="auto">A passenger should trust their instincts when a ride starts to feel unsafe. A driver who refuses to stop or let a passenger out may be exerting control over the passenger’s movement. If the doors are locked, the driver ignores repeated requests to pull over, or the driver makes sexual or physical threats, the passenger may reasonably feel trapped.</span><span data-ccp-props="{&quot;335559738&quot;:240,&quot;335559739&quot;:240}"> </span>

<span data-contrast="auto">False imprisonment generally involves intentionally restraining another person within a bounded area without consent or legal authority. The restraint may involve physical barriers, physical force, failure to release someone, or threats of immediate force. A locked vehicle, refusal to stop, or threats that make escape unsafe may be important facts in this type of analysis, although the law varies by state. (</span><a href="https://www.law.cornell.edu/wex/false_imprisonment?utm_source=chatgpt.com" data-wpel-link="external" target="_blank" rel="noopener noreferrer"><span data-contrast="none">Legal Information Institute</span></a><span data-contrast="auto">)</span><span data-ccp-props="{&quot;335559738&quot;:240,&quot;335559739&quot;:240}"> </span>

<span data-contrast="auto">In the rideshare context, these facts can be especially serious because the passenger may be alone, unfamiliar with the area, and dependent on the driver to reach the intended destination. If the driver controls the doors, route, speed, and location, the passenger may have limited options in the moment.</span><span data-ccp-props="{&quot;335559738&quot;:240,&quot;335559739&quot;:240}"> </span>
<p aria-level="2"><b><span data-contrast="auto">What to Do If You Are Still in the Vehicle</span></b><span data-ccp-props="{&quot;134245418&quot;:false,&quot;134245529&quot;:false,&quot;335559738&quot;:360,&quot;335559739&quot;:80}"> </span></p>
<span data-contrast="auto">If the ride is still happening and you believe you are in immediate danger, call 911 if you can do so safely. Uber says riders can use the in-app Emergency Button to call 911 and that the app displays location and trip details that can be shared with dispatchers. Uber also describes safety tools such as Share My Trip, GPS tracking, RideCheck, on-trip reporting, and access to a safety agent. RideCheck can use GPS and sensor data to help detect if a trip goes unusually off-course or if another unusual event occurs. (</span><a href="https://www.uber.com/us/en/ride/safety/?utm_source=chatgpt.com" data-wpel-link="external" target="_blank" rel="noopener noreferrer"><span data-contrast="none">Uber</span></a><span data-contrast="auto">)</span><span data-ccp-props="{&quot;335559738&quot;:240,&quot;335559739&quot;:240}"> </span>

<span data-contrast="auto">Lyft also describes rider safety tools such as Location Sharing, Audio Recording, Scheduled Check-In, PIN Verification, real-time ride monitoring, Smart Trip Check-In, emergency help through the app, and 24/7 support from a specialized safety team. Lyft states that riders can reach 911 from the app in an emergency. (</span><a href="https://www.lyft.com/safety/rider?utm_source=chatgpt.com" data-wpel-link="external" target="_blank" rel="noopener noreferrer"><span data-contrast="none">Lyft</span></a><span data-contrast="auto">)</span><span data-ccp-props="{&quot;335559738&quot;:240,&quot;335559739&quot;:240}"> </span>

<span data-contrast="auto">When possible, consider sharing your trip with a trusted contact, calling or texting someone, and clearly stating where you are. If it is safe, tell the driver in a firm and simple way to pull over in a public, well-lit location. For example: “Please pull over here and let me out.” Avoid arguing if doing so could escalate the situation. The goal is to get to safety first.</span><span data-ccp-props="{&quot;335559738&quot;:240,&quot;335559739&quot;:240}"> </span>
<p aria-level="2"><b><span data-contrast="auto">Preserve Evidence as Soon as You Can</span></b><span data-ccp-props="{&quot;134245418&quot;:false,&quot;134245529&quot;:false,&quot;335559738&quot;:360,&quot;335559739&quot;:80}"> </span></p>
<span data-contrast="auto">After a frightening route deviation, many passengers want to close the app and move on. That reaction is understandable. Still, preserving information early can make a major difference if there is a later report, investigation, or legal claim.</span><span data-ccp-props="{&quot;335559738&quot;:240,&quot;335559739&quot;:240}"> </span>

<span data-contrast="auto">Save screenshots of the trip receipt, driver profile, license plate, vehicle make and model, pickup location, intended destination, actual drop-off point, route map, fare, date, and time. If the driver messaged or called through the app, preserve those records. If you texted a friend during the ride, saved your live location, called 911, or contacted Uber or Lyft support, keep those records too.</span><span data-ccp-props="{&quot;335559738&quot;:240,&quot;335559739&quot;:240}"> </span>

<span data-contrast="auto">It may also help to write down what happened while the memory is fresh. Include the point where the route changed, what the driver said, whether you asked the driver to stop, whether the doors were locked, whether the driver refused to let you out, whether there were sexual comments or threats, and who you told afterward. These details can help show that the incident was not just a navigation mistake.</span><span data-ccp-props="{&quot;335559738&quot;:240,&quot;335559739&quot;:240}"> </span>
<p aria-level="2"><b><span data-contrast="auto">Report the Incident Through the App</span></b><span data-ccp-props="{&quot;134245418&quot;:false,&quot;134245529&quot;:false,&quot;335559738&quot;:360,&quot;335559739&quot;:80}"> </span></p>
<span data-contrast="auto">A passenger can report a route issue, unsafe driving, or a serious safety concern through the rideshare platform. For Uber, a routine poor-route complaint may be handled differently from a serious driver safety incident. If the driver refused to stop, drove to an unintended location, locked the doors, threatened you, or engaged in sexual misconduct, it is important to report the conduct as a safety issue rather than only a fare dispute. Uber’s help center includes safety reporting options for serious driver or vehicle incidents, dangerous driving, driver profile mismatch, and related concerns. (</span><a href="https://help.uber.com/en/riders/section/report-safety-issue?nodeId=25138e3f-03c6-4c7c-8f4c-8c63bbf96e83&amp;utm_source=chatgpt.com" data-wpel-link="external" target="_blank" rel="noopener noreferrer"><span data-contrast="none">Uber</span></a><span data-contrast="auto">)</span><span data-ccp-props="{&quot;335559738&quot;:240,&quot;335559739&quot;:240}"> </span>

<span data-contrast="auto">Lyft instructs riders who experienced a safety incident or felt unsafe during a ride to report the incident so the company can take action. Lyft also states that riders should call 911 in an emergency and that its Safety Team is available around the clock. (</span><a href="https://help.lyft.com/hc/en-us/all/articles/115013077888-Report-a-safety-incident-or-citation?rq=Call+me&amp;utm_source=chatgpt.com" data-wpel-link="external" target="_blank" rel="noopener noreferrer"><span data-contrast="none">Lyft Help</span></a><span data-contrast="auto">)</span><span data-ccp-props="{&quot;335559738&quot;:240,&quot;335559739&quot;:240}"> </span>

<span data-contrast="auto">Before submitting a report, screenshot what you wrote if possible. After submitting it, save emails, support messages, case numbers, call logs, and any follow-up communication. A rideshare company’s internal review may be important, but it is not the same as an independent legal review.</span><span data-ccp-props="{&quot;335559738&quot;:240,&quot;335559739&quot;:240}"> </span>
<p aria-level="2"><b><span data-contrast="auto">Off-Route Conduct Can Escalate Into Sexual Misconduct or Assault</span></b><span data-ccp-props="{&quot;134245418&quot;:false,&quot;134245529&quot;:false,&quot;335559738&quot;:360,&quot;335559739&quot;:80}"> </span></p>
<span data-contrast="auto">Some of the most serious rideshare cases involve a driver using route control to isolate or intimidate a passenger. A driver may take the passenger away from the intended destination, refuse to stop, make sexual comments, expose themselves, touch the passenger, demand sexual contact, or threaten harm if the passenger does not comply.</span><span data-ccp-props="{&quot;335559738&quot;:240,&quot;335559739&quot;:240}"> </span>

<span data-contrast="auto">The attached rideshare criteria identify off-route kidnapping and false imprisonment as serious concerns when they involve overt sexual or extreme physical threats. The criteria describe kidnapping as being driven off route with overt sexual or extreme physical threats, and false imprisonment as locked doors or a refusal to pull over after the passenger asks, again with overt sexual or extreme physical threats. They also emphasize whether the passenger reported the experience to someone who can validate it and whether the passenger ordered the ride or can contact the person who did.</span><span data-ccp-props="{&quot;335559738&quot;:240,&quot;335559739&quot;:240}"> </span>

<span data-contrast="auto">These factors matter because rideshare cases often depend on timing, documentation, and corroboration. A report to a friend, family member, therapist, doctor, rideshare company, or police may help establish that the passenger disclosed the incident. Trip data may help show where the car went and how long the passenger was in the vehicle.</span><span data-ccp-props="{&quot;335559738&quot;:240,&quot;335559739&quot;:240}"> </span>
<p aria-level="2"><b><span data-contrast="auto">Seek Medical Care or Support After Sexual Assault</span></b><span data-ccp-props="{&quot;134245418&quot;:false,&quot;134245529&quot;:false,&quot;335559738&quot;:360,&quot;335559739&quot;:80}"> </span></p>
<span data-contrast="auto">If the route deviation led to sexual assault, unwanted sexual touching, physical injury, or suspected drugging, medical care may be important even if you are unsure about filing a police report. RAINN explains that a sexual assault forensic exam can help preserve evidence and that survivors may be able to obtain one even if they are not ready to report to law enforcement. RAINN also recommends getting an exam as soon as possible because some evidence is time-sensitive. (</span><a href="https://rainn.org/2240/getting-a-sexual-assault-forensic-exam-safe/?utm_source=chatgpt.com" data-wpel-link="external" target="_blank" rel="noopener noreferrer"><span data-contrast="none">RAINN</span></a><span data-contrast="auto">)</span><span data-ccp-props="{&quot;335559738&quot;:240,&quot;335559739&quot;:240}"> </span>

<span data-contrast="auto">Support is also important. A survivor may want to contact a trusted person, advocate, therapist, doctor, or sexual assault hotline. The passenger should not have to decide everything at once. The immediate priorities are safety, medical needs, emotional support, and preserving options.</span><span data-ccp-props="{&quot;335559738&quot;:240,&quot;335559739&quot;:240}"> </span>
<p aria-level="2"><b><span data-contrast="auto">How an Attorney Can Help</span></b><span data-ccp-props="{&quot;134245418&quot;:false,&quot;134245529&quot;:false,&quot;335559738&quot;:360,&quot;335559739&quot;:80}"> </span></p>
<span data-contrast="auto">A lawyer can help determine whether the incident may support claims against the driver, the rideshare company, or others. In a serious off-route case, an attorney may send preservation letters to Uber or Lyft, seek trip records, review GPS data, examine communications, identify witnesses, request available incident reports, and investigate whether there were prior complaints involving the same driver.</span><span data-ccp-props="{&quot;335559738&quot;:240,&quot;335559739&quot;:240}"> </span>

<span data-contrast="auto">A legal review may also look at the rideshare company’s safety systems. Did the company receive earlier complaints about the driver? Did it properly screen, monitor, or deactivate the driver? Did the app detect unusual trip activity? Were safety reports handled promptly? Were passengers given effective tools to get help during the ride?</span><span data-ccp-props="{&quot;335559738&quot;:240,&quot;335559739&quot;:240}"> </span>

<span data-contrast="auto">These questions can matter because passengers do not have access to the same information the company has. A passenger may only know what happened in one vehicle on one night. The platform may know whether there were prior warnings.</span><span data-ccp-props="{&quot;335559738&quot;:240,&quot;335559739&quot;:240}"> </span>
<p aria-level="2"><b><span data-contrast="auto">Do Not Wait Too Long</span></b><span data-ccp-props="{&quot;134245418&quot;:false,&quot;134245529&quot;:false,&quot;335559738&quot;:360,&quot;335559739&quot;:80}"> </span></p>
<span data-contrast="auto">Deadlines for legal claims vary by state and by the type of claim. Evidence can also become harder to obtain over time. App records may be more difficult to access, driver information may change, witnesses may become harder to reach, and memories may fade.</span><span data-ccp-props="{&quot;335559738&quot;:240,&quot;335559739&quot;:240}"> </span>

<span data-contrast="auto">Speaking with an attorney does not mean you must file a lawsuit. It can help you understand your rights, what evidence should be preserved, what deadlines may apply, and whether the driver’s conduct may be part of a broader safety failure.</span><span data-ccp-props="{&quot;335559738&quot;:240,&quot;335559739&quot;:240}"> </span>
<p aria-level="2"><b><span data-contrast="auto">Passenger Safety Should Come First</span></b><span data-ccp-props="{&quot;134245418&quot;:false,&quot;134245529&quot;:false,&quot;335559738&quot;:360,&quot;335559739&quot;:80}"> </span></p>
<span data-contrast="auto">A wrong turn may be harmless. But an intentional route deviation, refusal to stop, locked vehicle, threat, or act of sexual misconduct is different. Passengers should not be forced to wonder whether they are overreacting when they feel trapped in a rideshare vehicle.</span><span data-ccp-props="{&quot;335559738&quot;:240,&quot;335559739&quot;:240}"> </span>

<span data-contrast="auto">If an Uber or Lyft driver changed the route, refused to let you out, locked the doors, threatened you, or used the ride to commit sexual misconduct or assault, you may have legal options. Preserve what you can, report the incident when you are able, seek support, and consider speaking with an attorney who can review the facts and explain the next steps.</span><span data-ccp-props="{&quot;335559738&quot;:240,&quot;335559739&quot;:240}"> </span>

[button link="#https://www.makaremlaw.com/lp/sexual-harassment-2/"] Contact Us[/button]]]></content>
						        </entry>
	        <entry>
            <author>
									                    <name>On Behalf of Makarem &amp; Associates</name>
				            </author>
            <title type="html"><![CDATA[Zeus Network press release]]></title>
            <link rel="alternate" type="text/html" href="https://www.makaremlaw.com/blog/2026/07/zeus-network-press-release/" />
            <id>https://www.makaremlaw.com/?p=256044</id>
            <updated>2026-07-22T07:25:14Z</updated>
            <published>2026-07-22T07:25:14Z</published>
					<taxo:topics><![CDATA[-]]></taxo:topics>
            <summary type="html"><![CDATA[FOR IMMEDIATE RELEASE: Makarem & Associates filed a lawsuit on July 1st, 2026, in the Superior Court of California, County of Los Angeles, against ZEUS NETWORKS LLC. and LEMUEL PLUMMER. LOS ANGELES – July 6th, 2026– ZEUS NETWORKS LLC. and LEMUEL PLUMMER are facing lawsuits alleging that ZEUS NETWORKS LLC. (“ZEUS NETWORKS”) did not protect a cast member from quid…]]></summary>
			                <content type="html" xml:base="https://www.makaremlaw.com/blog/2026/07/zeus-network-press-release/"><![CDATA[<strong>FOR IMMEDIATE RELEASE: Makarem &amp; Associates filed a lawsuit on July 1st, 2026, in the Superior Court of California, County of Los Angeles, against ZEUS NETWORKS LLC. and LEMUEL PLUMMER.</strong>

<strong>LOS ANGELES - July 6th, 2026– ZEUS NETWORKS LLC.</strong> and <strong>LEMUEL PLUMMER</strong> are facing lawsuits alleging that <strong>ZEUS NETWORKS LLC. (“ZEUS NETWORKS”)</strong> did not protect a cast member from quid pro quo sexual harassment and sexual assault by the CEO, Founder, and Owner of <strong>ZEUS NETWORKS: LEMUEL PLUMMER (“PLUMMER”). </strong>

The Plaintiff began working for Defendant <strong>ZEUS NETWORKS</strong> beginning in or around February 2025, as a cast member for the reality television show "Baddies Gone Wild”. The Complaint alleges that in March 2023, when Plaintiff was 19 years old, <strong>PLUMMER</strong> propositioned Plaintiff, stating that if she had sex with him, he would hire her to work on one of <strong>ZEUS NETWORKS’</strong> shows, “Baddies.”

Throughout 2023 and 2024, <strong>PLUMMER</strong> allegedly coerced Plaintiff into having sex with him several times; each time they met, <strong>PLUMMER</strong> would talk about “Baddies Gone Wild” and would tell Plaintiff that she had a great personality for the show and that she would be a star. <strong>PLUMMER</strong> allegedly also told Plaintiff that he was having unprotected sex with several other cast members on the show.

The Complaint alleges that <strong>PLUMMER</strong> paid for Plaintiff’s flights to audition for “Baddies”, and was offered the role in January 2025. <strong>PLUMMER</strong> also coerced Plaintiff into signing a non-disclosure agreement about their relationship, the Complaint alleges. During filming events, <strong>PLUMMER</strong> allegedly continued to coerce Plaintiff into having sex with him, despite her repeated protests. During auditions for season two, the Complaint alleges that <strong>PLUMMER</strong> again coerced Plaintiff to have sex with him, despite Plaintiff’s protests.

For more information or to confidentially discuss a potential claim, please contact Makarem &amp; Associates at <a href="tel:+1-800-610-9646" data-wpel-link="internal">1-800-610-9646</a> or <a href="mailto:intake@law-rm.com">intake@law-rm.com</a>.

<strong>About Makarem &amp; Associates:</strong> Makarem &amp; Associates is a compassionate and dedicated California law firm focused on representing victims of workplace sexual harassment, retaliation, and discrimination. The firm is also committed to securing justice for victims of sexual assault and advocating for consumer rights.

<strong>Media Contact:</strong>

B. Lum, Marketing Assistant | <a href="tel:+1-424-256-6380" data-wpel-link="internal">(424) 256-6380</a> | <a href="mailto:lum@law-rm.com">lum@law-rm.com</a>]]></content>
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